Freshchat incident

Latency in updating Inbox views with latest conversation status

Minor Vendor's status page →

Resolved after 14 minutes, affecting Realtime Services, on December 9, 2024.

investigating Dec 09, 2024, 07:52 PM UTC

Between 1:22 - 1:35am IST we have observed a latency in updating Inbox views with latest conversation status. Inbox is now functioning as expected.

Started
Dec 09, 2024, 07:52 PM UTC
Resolved
Dec 09, 2024, 08:06 PM UTC
Duration
14m
Detected by Pingoru
Dec 09, 2024, 07:52 PM UTC

Affected components

Realtime Services

Update timeline

  1. investigating Dec 09, 2024, 07:52 PM UTC

    Between 1:22 - 1:35am IST we have observed a latency in updating Inbox views with latest conversation status. Inbox is now functioning as expected.

  2. resolved Dec 09, 2024, 08:06 PM UTC

Your product runs on more than Freshchat

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Cloudflare Amazon Web Services Twilio Stripe Slack Okta Figma GitHub Datadog Vercel OpenAI Google Cloud
Add your stack →