Freshchat incident
Agent messages are not getting delivered to WhatsApp channel
Resolved after 2 hours 7 minutes, affecting Channels, on October 31, 2024.
The issue has been resolved, and all services are back to normal. Thank you for your patience
Affected components
Update timeline
- investigating Oct 31, 2024, 10:13 AM UTC
We are experiencing an issue with our WhatsApp channel, where agent messages are not being delivered to end users, although messages are successfully received in the Freshchat inbox. Our engineers are working in resolve this matter. We will keep you updated on our progress.
- investigating Oct 31, 2024, 11:13 AM UTC
Our top experts are fully committed to resolving this issue.Thank you for your continued patience as we work through this situation.
- resolved Oct 31, 2024, 12:20 PM UTC
The issue has been resolved, and all services are back to normal. Thank you for your patience
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