Freshchat incident

Issues with Bot Execution

Resolved after 25 minutes, affecting Freddy AI Agent, on April 15, 2025.

investigating Apr 15, 2025, 06:25 AM UTC

We experienced a temporary disruption in bot execution which impacted the functionality of ChatBots and AI Agents. Our engineering team identified the issue and has resolved it.

Started: Apr 15, 2025, 06:25 AM UTC
Resolved: Apr 15, 2025, 06:50 AM UTC
Duration: 25m
Detected by Pingoru: Apr 15, 2025, 06:25 AM UTC

Affected components

Freddy AI Agent

Update timeline

investigating Apr 15, 2025, 06:25 AM UTC

We experienced a temporary disruption in bot execution which impacted the functionality of ChatBots and AI Agents. Our engineering team identified the issue and has resolved it.
resolved Apr 15, 2025, 06:50 AM UTC

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