Freshchat incident

Performance Degradation in Bot execution with Dialog action

Resolved after 2 hours 53 minutes, affecting Freddy AI Agent, on April 16, 2025.

investigating Apr 16, 2025, 01:40 PM UTC

We faced some degraded performance on our system in the Bot execution with the 'Set property' Dialog Action.

Started: Apr 16, 2025, 01:40 PM UTC
Resolved: Apr 16, 2025, 04:33 PM UTC
Duration: 2h 53m
Detected by Pingoru: Apr 16, 2025, 01:40 PM UTC

Affected components

Freddy AI Agent

Update timeline

investigating Apr 16, 2025, 01:40 PM UTC

We faced some degraded performance on our system in the Bot execution with the 'Set property' Dialog Action.
resolved Apr 16, 2025, 04:33 PM UTC

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