Freshchat incident

Degraded performance in agent messages getting delivered to WhatsApp channel

Resolved after 3 hours 53 minutes, affecting Channels, on December 10, 2024.

investigating Dec 10, 2024, 02:45 PM UTC

We have encountered performance issues with the delivery of agent messages to the WhatsApp channel, resulting in some end users not receiving messages. Our engineering team has identified the problem and has implemented a solution.

Started: Dec 10, 2024, 02:45 PM UTC
Resolved: Dec 10, 2024, 06:38 PM UTC
Duration: 3h 53m
Detected by Pingoru: Dec 10, 2024, 02:45 PM UTC

Affected components

Channels

Update timeline

investigating Dec 10, 2024, 02:45 PM UTC

We have encountered performance issues with the delivery of agent messages to the WhatsApp channel, resulting in some end users not receiving messages. Our engineering team has identified the problem and has implemented a solution.
resolved Dec 10, 2024, 06:38 PM UTC

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