Freshchat incident
Freddy AI Agent bot Impacted by Third-Party provider in EUC Region
Resolved after 3 hours 3 minutes, affecting Freddy AI Agent, on July 16, 2025.
Our third-party service provider has confirmed that the latency issue has been resolved, and the AI agent bot is now operating normally.
Affected components
Update timeline
- investigating Jul 16, 2025, 11:31 PM UTC
The AI agent bot is experiencing latency issues due to a third-party provider. This may result in bot failures, causing conversations to be assigned to an agent. We are actively working with our third-party provider to resolve the issue as quickly as possible. Thank you for your patience and understanding.
- investigating Jul 17, 2025, 12:30 AM UTC
Our third-party service provider is currently reviewing the issue and will follow up shortly. We appreciate your patience and understanding.
- investigating Jul 17, 2025, 01:30 AM UTC
Our team is collaborating with our third-party service provider to resolve the issue, and we will share updates as soon as it is resolved.
- resolved Jul 17, 2025, 02:34 AM UTC
Our third-party service provider has confirmed that the latency issue has been resolved, and the AI agent bot is now operating normally.
Your product runs on more than Freshchat
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services