Resolved after 2 hours 48 minutes, affecting Freshchat Web App, on April 16, 2025.
The issue with advanced automation has been resolved now and we are closely monitoring this.
Affected components
Freshchat Web App
Update timeline
- investigating Apr 16, 2025, 12:22 PM UTC
We are facing some degraded performance on our system in advanced automations. Our engineers are working on this with priority. Further updates to follow.
- investigating Apr 16, 2025, 02:00 PM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- resolved Apr 16, 2025, 03:10 PM UTC
The issue with advanced automation has been resolved now and we are closely monitoring this.
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