Resolved after 1 hour 18 minutes, affecting Freshchat Web App and Mobile SDK and 1 more, on January 20, 2025.
Our third-party service provider has verified that all their services are now fully operational in the AU region. We can also confirm that the issue has been successfully resolved on our end.
Affected components
Update timeline
- investigating Jan 20, 2025, 04:10 PM UTC
We have problem with the conversation store and also have the impact in contact creation. Our engineers are closely in touch with the third party service provider. Will keep you updated.
- resolved Jan 20, 2025, 05:28 PM UTC
Our third-party service provider has verified that all their services are now fully operational in the AU region. We can also confirm that the issue has been successfully resolved on our end.
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