Freshchat incident

Issue with bot executions for end users

Resolved after 24 minutes, affecting Freddy AI Agent, on June 18, 2025.

investigating Jun 18, 2025, 09:17 AM UTC

The issue preventing bot interactions for end users has been resolved. All services are fully restored and functioning as expected. We are actively monitoring.

Started
Jun 18, 2025, 09:17 AM UTC
Resolved
Jun 18, 2025, 09:41 AM UTC
Duration
24m
Detected by Pingoru
Jun 18, 2025, 09:17 AM UTC

Affected components

Freddy AI Agent

Update timeline

  1. investigating Jun 18, 2025, 09:17 AM UTC

    The issue preventing bot interactions for end users has been resolved. All services are fully restored and functioning as expected. We are actively monitoring.

  2. resolved Jun 18, 2025, 09:41 AM UTC

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