Cisco Secure Access Outage History
Cisco Secure Access is up right nowPingoru has recorded 141 incidents for Cisco Secure Access: 141 in the last 12 months and 43 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 14 | 23 of 720 (3%) |
| May 2026 | 15 | 72 of 744 (10%) |
| June 2026 | 19 | 73 of 720 (10%) |
| July 2026 | 13 | 36 of 744 (5%) |
| August 2026 | 17 | 169 of 744 (23%) |
| September 2026 | 11 | 54 of 720 (8%) |
| October 2026 | 13 | 216 of 561 (39%) |
Incidents, newest first
Minor October 22, 2026 [Cisco Secure Access] Network Tunnel Connectivity Issue – China 1h Network Tunnel Groups
Started Oct 22, 2026, 04:56 PM UTC· resolved Oct 22, 2026, 05:56 PM UTC
- investigating Oct 22, 2026, 04:56 PM UTC
We are investigating an issue affecting internet traffic through tunnels in the China region. Customers may be experiencing a loss of internet connectivity . We are assessing the impact and will provide updates as more information becomes available.
- resolved Oct 22, 2026, 05:56 PM UTC
The network tunnel connectivity issue in China has been resolved. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor October 22, 2026 [Cisco Secure Access] SWG Traffic Disruption Related to Third-Party Certificate Issue 10h 57m Web Security
Started Oct 22, 2026, 04:44 PM UTC· resolved Oct 23, 2026, 03:41 AM UTC
- identified Oct 22, 2026, 04:44 PM UTC
We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Secure Access. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.
- identified Oct 22, 2026, 06:56 PM UTC
Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.
- resolved Oct 23, 2026, 03:41 AM UTC
The third-party certificate issue affecting SWG traffic disruptions in Cisco Secure Access has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor October 21, 2026 [Cisco Secure Access - FedRAMP] Secure Web Gateway Traffic Degradation 15h 43m Web Security
Started Oct 21, 2026, 04:24 PM UTC· resolved Oct 22, 2026, 08:08 AM UTC
- investigating Oct 21, 2026, 04:24 PM UTC
We have identified a third party vendor certificate-related issue affecting Secure Web Gateway traffic . Customers with file inspection enabled are not expected to be affected. Customers without file inspection enabled may continue to experience SWG traffic disruptions while we roll out a fix. We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
- identified Oct 21, 2026, 05:46 PM UTC
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across FedRAMP Cisco Secure Access.
- resolved Oct 22, 2026, 08:08 AM UTC
The issue affecting Secure Web Gateway traffic, caused by a third-party certificate issue, has been resolved as of 07:56 UTC on October 22, 2026. Cisco engineering has completed and validated the remediation across all affected services, and all services are operating as expected. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor October 21, 2026 [Cisco Secure Access] Secure Web Gateway Degradation 17h 16m Web Security
Started Oct 21, 2026, 02:54 PM UTC· resolved Oct 22, 2026, 08:10 AM UTC
- investigating Oct 21, 2026, 02:54 PM UTC
We are addressing an issue affecting SWG traffic across Cisco Secure Access. Customers with file inspection enabled for SWG traffic are not expected to experience this issue. Customers without file inspection enabled may continue to experience SWG traffic disruptions while the fix is being rolled out. Engineering is rolling out a fix across the affected infrastructure. We’ll provide further updates as the rollout progresses.
- identified Oct 21, 2026, 03:52 PM UTC
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by the eMudhra certificate issue across Cisco Secure Access.
- resolved Oct 22, 2026, 08:10 AM UTC
The issue affecting Secure Web Gateway traffic, caused by a third-party certificate issue, has been resolved as of 07:56 UTC on October 22, 2026. Cisco engineering has completed and validated the remediation across all affected services, and all services are operating as expected. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor October 19, 2026 [Cisco Secure Access]- Network fluctuation - Asia Pacific (Jakarta) 6h 3m Reserved IP
Started Oct 19, 2026, 07:02 AM UTC· resolved Oct 19, 2026, 01:06 PM UTC
- investigating Oct 19, 2026, 07:02 AM UTC
We are investigating a potential issue with AWS Network in the Asia Pacific (Jakarta) data center. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- resolved Oct 19, 2026, 01:06 PM UTC
The issue affecting network performance in the Asia Pacific (Jakarta) data center has been resolved as of 11:57 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor October 18, 2026 Cisco Secure Access – Zero Trust Access Configuration-Sync and Enrollment Issues – Global 1h 47m Zero Trust Access
Started Oct 18, 2026, 09:31 AM UTC· resolved Oct 18, 2026, 11:19 AM UTC
- investigating Oct 18, 2026, 09:31 AM UTC
We are investigating an issue affecting the enrollment service across multiple Cisco Secure Access data centers. Affected customers may experience delays or failures when completing enrollment. Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
- resolved Oct 18, 2026, 11:19 AM UTC
The issue affecting the Zero Trust Access configuration synchronization and enrollment service across multiple Cisco Secure Access data centers has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Notice October 17, 2026 New Configuration Propagation - DCv2 US-East, DCv2 US-California 7h 44m Remote Access VPN, Remote Access VPN
Started Oct 17, 2026, 05:45 PM UTC· resolved Oct 18, 2026, 01:30 AM UTC
- investigating Oct 17, 2026, 05:45 PM UTC
We are investigating an issue that may prevent new configuration updates from reaching the dataplane service in the US East and US West DCv2 datacenters. Existing configuration continues to serve, and customer traffic is not impacted. Datacenter: US (Reston) : csc_us-east-1_1_1 US (California) : csc_us-west-1_1_0
- identified Oct 17, 2026, 06:34 PM UTC
The issue has been identified and the fix will be rolled out across nodes. During the rollout, active VPN sessions connected to the data center being updated can be briefly disconnected. Users can reconnect, and sessions are expected to re-establish through the paired data center. New VPN connection attempts are not expected to be affected. Remediation efforts are underway. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
- identified Oct 17, 2026, 10:02 PM UTC
Mitigation is ongoing. During this work, firewall connections may briefly disconnect. We are monitoring the impact and will provide updates as we make progress.
- identified Oct 17, 2026, 10:27 PM UTC
We are continuing mitigation for the affecting dataplane traffic. As part of this work, we are taking the affected DCv2 US East (csc_us-east-1_1_1) data center out of rotation, and traffic will be redirected to the next nearest data center. Customers may experience temporary service disruption, including brief firewall session disconnections, during this work. We are monitoring the impact and will provide further updates as work progresses.
- identified Oct 17, 2026, 11:50 PM UTC
The out-of-rotation (OOR) activity for the DCv2 US East (csc_us-east-1_1_1) data center is complete. Traffic has been redirected to the nearest data center, and we are monitoring the traffic.
- resolved Oct 18, 2026, 01:30 AM UTC
The issue affecting new configuration updates to the dataplane service in DCv2 US East (Reston: csc_us-east-1_1_1) and DCv2 US West (California: csc_us-west-1_1_1) has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor October 16, 2026 Cisco Secure Access – Connectivity Issue – Sydney (Australia) 27m Web Security
Started Oct 16, 2026, 02:27 AM UTC· resolved Oct 16, 2026, 02:54 AM UTC
- investigating Oct 16, 2026, 02:27 AM UTC
We are investigating a connectivity issue affecting customers connecting through the Sydney vEDC2 data center in Australia. Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
- resolved Oct 16, 2026, 02:54 AM UTC
The connectivity issue affecting customers connecting through the Sydney vEDC2 data center in Australia has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor October 13, 2026 [Cisco Secure Access] – Secure Web Gateway Semantic Inspection Issue – Multiple Regions 53m Remote Browser Isolation, Remote Browser Isolation, Remote Browser Isolation, Remote Browser Isolation and 18 more
Started Oct 13, 2026, 01:03 PM UTC· resolved Oct 13, 2026, 01:56 PM UTC
- investigating Oct 13, 2026, 01:03 PM UTC
We are investigating a potential issue with the Secure Web Gateway service affecting customers connecting through multiple data centers across Europe, United Kingdom, Switzerland, Israel, Africa, and India. Customers may find that semantic inspection for web traffic is not working as expected. Other Secure Web Gateway features are not expected to be impacted. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- resolved Oct 13, 2026, 01:56 PM UTC
The issue affecting semantic inspection for the Secure Web Gateway service across multiple data centers in Europe, the United Kingdom, Switzerland, Israel, Africa, and India has been resolved as of 13:55 UTC. All services are now operating normally, and semantic inspection for web traffic is working as expected. We apologize for any inconvenience caused and thank you for your patience.
Minor October 9, 2026 Cisco Secure Access - Intermittent Remote Access VPN connection failures - US East 1h 47m Remote Access VPN
Started Oct 09, 2026, 12:50 AM UTC· resolved Oct 09, 2026, 02:37 AM UTC
- identified Oct 09, 2026, 12:50 AM UTC
We are investigating a potential issue affecting Remote Access VPN services for some Cisco Secure Access customers in the US East region. Affected users may experience intermittent failures when attempting to establish a VPN connection. Retrying the connection is expected to succeed. Our engineering teams are implementing mitigation measures to route connection attempts away from the affected infrastructure while continuing to assess the scope of impact. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- resolved Oct 09, 2026, 02:37 AM UTC
The issue affecting Remote Access VPN service in the US East region was resolved as of 00:25 UTC. Service is now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor October 6, 2026 Cisco Secure Access – API and Dashboard Issue – US Gov East 4h 4m API
Started Oct 06, 2026, 03:40 AM UTC· resolved Oct 06, 2026, 07:44 AM UTC
- identified Oct 06, 2026, 03:40 AM UTC
We have identified a potential issue affecting API and Dashboard services for FedRAMP customers connecting through the US Gov East region. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
- identified Oct 06, 2026, 05:44 AM UTC
Our engineering team continues to work on resolving the API and Dashboard service issue affecting FedRAMP customers in the US Gov East region. We are actively monitoring the situation and will provide a final update once the issue has been fully resolved. We apologize for any inconvenience and appreciate your patience.
- resolved Oct 06, 2026, 07:44 AM UTC
The issue affecting API and Dashboard services for FedRAMP customers in the US Gov East region has been resolved as of 07:38 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor October 2, 2026 Cisco Secure Access – Akamai Domain Access Issues 7d DNS
Started Oct 02, 2026, 08:14 PM UTC· resolved Oct 09, 2026, 08:42 PM UTC
- investigating Oct 02, 2026, 08:14 PM UTC
Customers using Cisco Secure Access might be unable to access some Akamai-hosted domains due to DNSSEC validation failure.Our teams are investigating and working to restore access. We will provide updates as more information becomes available.
- identified Oct 02, 2026, 10:23 PM UTC
We have identified that the issue occurs with domains hosted on Akamai IPv6 name servers that return a DNS response that is larger than 1410 bytes. These responses are being truncated which causes a Servfail response from the Cisco resolvers. We are continuing to work with Akamai to resolve this issue, we have the following proposed workaround. Work Around You can bypass the impacted domains from Cisco DNS. This can be performed with the Domain Management configuration for managed devices (Virtual Appliances and Roaming Clients) and with conditional forwarding rules on local DNS servers externally forwarding to Cisco DNS.
- monitoring Oct 02, 2026, 11:02 PM UTC
We have implemented a partial workaround for the currently identified affected domains. Customers should begin seeing restored access to these domains. The underlying issue has not been fully resolved, and other Akamai-hosted domains may continue to return SERVFAIL responses. We are monitoring the effectiveness of this mitigation and continuing to work with Akamai toward a full resolution. Customers who continue to experience issues can use the previously provided workaround to bypass affected domains from Cisco DNS. Additional updates will be provided as new information becomes available.
- resolved Oct 09, 2026, 08:42 PM UTC
The issue affecting access to some Akamai-hosted domains through Cisco Secure Access has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Minor October 1, 2026 Cisco Secure Access - Zero Trust Access Enrollment Issue - Global 2h 28m Zero Trust Access
Started Oct 01, 2026, 04:31 PM UTC· resolved Oct 01, 2026, 07:00 PM UTC
- investigating Oct 01, 2026, 04:31 PM UTC
We are investigating an issue affecting Zero Trust Access (ZTA) enrollment. Some users may receive an “Invalid email address” error and be unable to complete enrollment. We will share an update as soon as more information is available.
- identified Oct 01, 2026, 05:01 PM UTC
Our engineering team has identified the cause of the ZTA enrollment issue and is working to restore service.
- identified Oct 01, 2026, 05:46 PM UTC
The issue is limited to new ZTA enrollments. Existing enrolled users and devices can continue using ZTA normally. Our engineering team continues working to restore enrollment functionality.
- identified Oct 01, 2026, 06:22 PM UTC
The rollout is underway, and our engineering team continues working to restore ZTA enrollment.
- resolved Oct 01, 2026, 07:00 PM UTC
The issue affecting new ZTA enrollments has been resolved. Users can now complete enrollment, and existing enrolled users and devices can continue using ZTA normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor September 28, 2026 [Cisco Secure Access] – VPN Posture Profile Configuration Issue – Global 21h 58m Dashboard
Started Sep 28, 2026, 07:46 AM UTC· resolved Sep 29, 2026, 05:44 AM UTC
- identified Sep 28, 2026, 07:46 AM UTC
We are aware of an issue affecting the VPN posture profile editing experience in the Cisco Secure Access dashboard. Customers may intermittently encounter an error when editing a VPN profile under posture profile settings, and previously selected firewall product options may not display as expected. The impact is limited to this configuration workflow only - existing posture profiles, policy enforcement, and all other services continue to operate normally. Our engineering team has identified the cause and is currently applying a fix. We are closely monitoring progress and will provide a further update once the fix has been fully deployed and validated. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- monitoring Sep 28, 2026, 10:34 AM UTC
A fix for the issue affecting the VPN posture profile editing experience has been applied for all known affected organizations, and configuration is now working as expected for those customers. The fix is currently being rolled out globally and is expected to be completed shortly. Our engineering team is actively monitoring the rollout to confirm sustained stability. If you continue to experience difficulty editing a VPN profile under posture profile settings, please contact our support team so we can assist you directly. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- resolved Sep 29, 2026, 05:44 AM UTC
The issue affecting VPN posture profile editing experience in the Cisco Secure Access dashboard has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Notice September 23, 2026 Cisco Secure Access - Security Cloud Control Service Issue 23m SCC
Started Sep 23, 2026, 04:45 PM UTC· resolved Sep 23, 2026, 05:09 PM UTC
- monitoring Sep 23, 2026, 04:45 PM UTC
We identified an issue affecting SCC that prevented customers from managing claim codes, PIAM, and other SCC management features. A fix has been implemented, and the services are now back online. We are actively monitoring the SCC service to ensure continued stability and performance.
- resolved Sep 23, 2026, 05:09 PM UTC
All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor September 23, 2026 Service Performance Update - Miami DCv2 (US Virginia) 5h 45m Resource Connector
Started Sep 23, 2026, 06:26 AM UTC· resolved Sep 23, 2026, 12:12 PM UTC
- investigating Sep 23, 2026, 06:26 AM UTC
We are currently investigating reports of connectivity issues affecting the Miami DCv2 region. Some users may experience service delays or difficulty accessing resources while we work to restore full connectivity. Our engineering team is actively working to stabilize the environment and restore service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
- investigating Sep 23, 2026, 07:29 AM UTC
We are continuing to investigate connectivity issues affecting our platform in the Miami DCv2 region. Our engineering team is actively working to resolve the situation and restore service stability as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
- resolved Sep 23, 2026, 12:12 PM UTC
The connectivity issues affecting our platform in the Miami DCv2 region have been resolved as of 11:25 UTC. All services are now operating normally, and customers should experience full connectivity when accessing resources. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you continue to experience issues, please contact Cisco Support. Thank you for your understanding as we improve your Cisco Secure Access experience.
Notice September 22, 2026 Cisco Secure Access - Connectivity Disruption Affecting csc_ap-south-1_1_1 21m Network Tunnel Groups
Started Sep 22, 2026, 03:22 PM UTC· resolved Sep 22, 2026, 03:43 PM UTC
- resolved Sep 22, 2026, 04:09 PM UTC
Customers accessing services through data center csc_ap-south-1_1_1 may have experienced a complete loss of connectivity between 15:22 and 15:43 UTC. During this period, connections to the data center could not be established, resulting in customers being unable to access the affected services. Connectivity has been fully restored, and services are operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor September 18, 2026 Cisco Secure Access – Potential Connectivity and Traffic Impact – Riyadh DCv2 (Saudi Arabia) 7h 56m Policy Enforcement
Started Sep 18, 2026, 03:23 AM UTC· resolved Sep 18, 2026, 11:20 AM UTC
- investigating Sep 18, 2026, 03:23 AM UTC
We are investigating a potential issue with the Riyadh DCv2 (Saudi Arabia) data center. Customers may experience intermittent connectivity and traffic disruption. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
- identified Sep 18, 2026, 04:17 AM UTC
We have identified the root cause of the issue affecting Riyadh DCv2 data center in Saudi Arabia. Remediation efforts are underway. Our engineering teams are actively working to restore normal service. We will continue monitoring the situation and provide a final update once the issue is fully resolved.
- identified Sep 18, 2026, 05:59 AM UTC
We are taking the affected Riyadh DCv2 (csc_me-central-2_1_2) data center out of rotation to mitigate the issue. Customer traffic is being redirected to a nearby data center.
- resolved Sep 18, 2026, 11:20 AM UTC
The issue affecting the Riyadh DCv2 data center has been resolved, and all affected services have been successfully Back In Rotation. Services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor September 17, 2026 Cisco Secure Access - File scanning services operating in fail-open mode - US West DCv2 (Los Angeles 2) 15m Data Loss Prevention, Web Security
Started Sep 17, 2026, 11:52 PM UTC· resolved Sep 18, 2026, 12:07 AM UTC
- investigating Sep 17, 2026, 11:52 PM UTC
We are investigating an issue affecting file scanning services for customers connecting through the US West region. Affected file scanning requests may operate in fail-open mode, allowing traffic to continue without completing file inspection. Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- resolved Sep 18, 2026, 12:07 AM UTC
This issue has been resolved. Customer traffic is no longer operating in fail-open mode. Thank you for your patience. If you continue to experience issues, please contact Cisco Support.
Minor September 16, 2026 Cisco Secure Access - Policy Enforcement Service Degradation – Israel (Tel Aviv) 2h 52m Policy Enforcement
Started Sep 16, 2026, 03:18 PM UTC· resolved Sep 16, 2026, 06:11 PM UTC
- investigating Sep 16, 2026, 03:18 PM UTC
We are investigating an issue affecting the Policy Enforcement service in the Israel (Tel Aviv) region. Policy updates and newly created policies will not propagate or take effect. Existing policies remain unaffected. Our engineering teams are actively working towards resolution.We will provide further updates as more information becomes available.
- identified Sep 16, 2026, 03:58 PM UTC
Our engineering teams have identified the issue and are actively working on a resolution. We will keep you informed as our work progresses.
- identified Sep 16, 2026, 04:26 PM UTC
Our engineering teams are implementing the remediation and working to restore normal service.
- identified Sep 16, 2026, 05:47 PM UTC
Remediation efforts are ongoing, and our engineering teams continue working toward restoration.
- identified Sep 16, 2026, 06:02 PM UTC
At 17:47 UTC, remediation was completed for il-central-1_1_0. Customers should no longer experience issues, and policy updates are expected to work normally. Remediation for il-central-1_1_1 remains in progress.
- resolved Sep 16, 2026, 06:11 PM UTC
At 18:06 UTC remediation for il-central-1_1_1 has also been completed. The Policy Enforcement service in the Israel (Tel Aviv) region is now fully operational, and policy updates are working normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Notice September 16, 2026 [Cisco Secure Access] Investigate Dashboard Degradation 3h 25m Dashboard
Started Sep 16, 2026, 11:25 AM UTC· resolved Sep 16, 2026, 02:50 PM UTC
- resolved Sep 16, 2026, 04:11 PM UTC
Between approximately 11:25 and 14:50 UTC, customers using the Investigate dashboard and associated data retrieval APIs may have experienced 503 errors, unavailable graphs or data, and errors when retrieving logs or graph information. The issue has been resolved, and service has returned to normal.
Notice September 11, 2026 Cisco Secure Access – URL Policy and TLS Decryption Degradation – Europe (Germany) 1h 20m Policy Enforcement
Started Sep 11, 2026, 03:30 PM UTC· resolved Sep 11, 2026, 04:50 PM UTC
- resolved Sep 11, 2026, 05:55 PM UTC
Between 15:30 UTC and 16:50 UTC on September 11, 2026, customers routed through the Europe (Germany) data center, eu-central-1_1_1, may have experienced intermittent fail-open behavior. As a result, URL-based security policies may have been applied with default or unknown category verdicts. Some TLS decryption processing may also have been intermittently affected. The issue has been mitigated, and the service is operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor September 10, 2026 [Cisco Secure Access] - Connectivity issue- US (Miami DCv2) 8h 20m Network Tunnel Groups, Remote Access VPN, Zero Trust Access
Started Sep 10, 2026, 04:03 AM UTC· resolved Sep 10, 2026, 12:24 PM UTC
- investigating Sep 10, 2026, 04:03 AM UTC
We are investigating a potential Connectivity issue affecting customers connecting to the US (Virginia) data center. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- identified Sep 10, 2026, 05:47 AM UTC
We have identified the issue, working on to fix the issue and will provide further updates as more information becomes available.
- monitoring Sep 10, 2026, 06:16 AM UTC
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
- resolved Sep 10, 2026, 12:24 PM UTC
The connectivity issue affecting the US (Virginia) data center has been fully resolved as of 12:22 UTC. All affected services have been validated and are operating normally. We're Here to Help If you have questions, please visit our Support page or contact your Cisco representative.
Minor August 31, 2026 Cisco Secure Access Service Degradation – US East (Miami) DCv2 3h 14m Web Security
Started Aug 31, 2026, 03:08 PM UTC· resolved Aug 31, 2026, 06:22 PM UTC
- investigating Aug 31, 2026, 03:08 PM UTC
We are investigating a traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region. Customers may experience slow processing of requests when accessing services through fully qualified domain names (FQDNs). Our engineering teams are engaged and working to restore normal service. Miami - csc_us-east-1_1_0
- investigating Aug 31, 2026, 04:25 PM UTC
We are taking the csc_us-east-1_1_0 Data Center Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
- investigating Aug 31, 2026, 04:57 PM UTC
SWG Roaming has completed OOR in csc_us-east-1_1_0 DC. Customer traffic is redirected to the nearby data center. Our engineering team is actively trying to mitigate the issue.
- monitoring Aug 31, 2026, 05:38 PM UTC
The traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been mitigated. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
- monitoring Aug 31, 2026, 06:22 PM UTC
The issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been resolved as of 18:21 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- resolved Aug 31, 2026, 06:22 PM UTC
The issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been resolved as of 18:21 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Notice August 28, 2026 Cisco Secure Access Remote Access VPN Service Degradation – US West (Oregon) 25m Remote Access VPN
Started Aug 28, 2026, 07:25 PM UTC· resolved Aug 28, 2026, 07:51 PM UTC
- investigating Aug 28, 2026, 07:25 PM UTC
Between 17:56 UTC and 18:11 UTC, Cisco Secure Access Remote Access VPN service in the US West (Oregon) region experienced a temporary degradation. Some users may have encountered intermittent connection timeouts during this period. We are investigating. If you continue to experience connection issues, please try reconnecting.
- resolved Aug 28, 2026, 07:51 PM UTC
The issue affecting Cisco Secure Access Remote Access VPN service in the US West (Oregon) region was resolved as of 18:11 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.