Cisco Secure Access incident
Cisco Secure Access - File scanning services operating in fail-open mode - US West DCv2 (Los Angeles 2)
Resolved after 15 minutes, affecting Data Loss Prevention and Web Security, on September 17, 2026.
This issue has been resolved. Customer traffic is no longer operating in fail-open mode. Thank you for your patience. If you continue to experience issues, please contact Cisco Support.
Affected components
Update timeline
- investigating Sep 17, 2026, 11:52 PM UTC
We are investigating an issue affecting file scanning services for customers connecting through the US West region. Affected file scanning requests may operate in fail-open mode, allowing traffic to continue without completing file inspection. Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- resolved Sep 18, 2026, 12:07 AM UTC
This issue has been resolved. Customer traffic is no longer operating in fail-open mode. Thank you for your patience. If you continue to experience issues, please contact Cisco Support.
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