Cisco Secure Access incident
[Cisco Secure Access - FedRAMP] Secure Web Gateway Traffic Degradation
Resolved after 15 hours 43 minutes, affecting Web Security, on October 21, 2026.
The issue affecting Secure Web Gateway traffic, caused by a third-party certificate issue, has been resolved as of 07:56 UTC on October 22, 2026. Cisco engineering has completed and validated the remediation across all affected services, and all services are operating as expected. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Affected components
Update timeline
- investigating Oct 21, 2026, 04:24 PM UTC
We have identified a third party vendor certificate-related issue affecting Secure Web Gateway traffic . Customers with file inspection enabled are not expected to be affected. Customers without file inspection enabled may continue to experience SWG traffic disruptions while we roll out a fix. We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
- identified Oct 21, 2026, 05:46 PM UTC
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across FedRAMP Cisco Secure Access.
- resolved Oct 22, 2026, 08:08 AM UTC
The issue affecting Secure Web Gateway traffic, caused by a third-party certificate issue, has been resolved as of 07:56 UTC on October 22, 2026. Cisco engineering has completed and validated the remediation across all affected services, and all services are operating as expected. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Your product runs on more than Cisco Secure Access
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services