Cisco Secure Access incident
[Cisco Secure Access] SWG Traffic Disruption Related to Third-Party Certificate Issue
Resolved after 10 hours 57 minutes, affecting Web Security, on October 22, 2026.
The third-party certificate issue affecting SWG traffic disruptions in Cisco Secure Access has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Affected components
Update timeline
- identified Oct 22, 2026, 04:44 PM UTC
We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Secure Access. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.
- identified Oct 22, 2026, 06:56 PM UTC
Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.
- resolved Oct 23, 2026, 03:41 AM UTC
The third-party certificate issue affecting SWG traffic disruptions in Cisco Secure Access has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
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