Cisco Secure Access incident
Cisco Secure Access – Connectivity Issue – Sydney (Australia)
Resolved after 27 minutes, affecting Web Security, on October 16, 2026.
The connectivity issue affecting customers connecting through the Sydney vEDC2 data center in Australia has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Affected components
Update timeline
- investigating Oct 16, 2026, 02:27 AM UTC
We are investigating a connectivity issue affecting customers connecting through the Sydney vEDC2 data center in Australia. Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
- resolved Oct 16, 2026, 02:54 AM UTC
The connectivity issue affecting customers connecting through the Sydney vEDC2 data center in Australia has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
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