Cisco Secure Access incident

[Cisco Secure Access] Investigate Dashboard Degradation

Resolved after 3 hours 25 minutes, affecting Dashboard, on September 16, 2026.

resolved Sep 16, 2026, 04:11 PM UTC

Between approximately 11:25 and 14:50 UTC, customers using the Investigate dashboard and associated data retrieval APIs may have experienced 503 errors, unavailable graphs or data, and errors when retrieving logs or graph information. The issue has been resolved, and service has returned to normal.

Started
Sep 16, 2026, 11:25 AM UTC
Resolved
Sep 16, 2026, 02:50 PM UTC
Duration
3h 25m
Detected by Pingoru
Sep 16, 2026, 11:25 AM UTC

Affected components

Dashboard

Update timeline

  1. resolved Sep 16, 2026, 04:11 PM UTC

    Between approximately 11:25 and 14:50 UTC, customers using the Investigate dashboard and associated data retrieval APIs may have experienced 503 errors, unavailable graphs or data, and errors when retrieving logs or graph information. The issue has been resolved, and service has returned to normal.

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