Cisco Secure Access incident
Cisco Secure Access – URL Policy and TLS Decryption Degradation – Europe (Germany)
Resolved after 1 hour 20 minutes, affecting Policy Enforcement, on September 11, 2026.
Between 15:30 UTC and 16:50 UTC on September 11, 2026, customers routed through the Europe (Germany) data center, eu-central-1_1_1, may have experienced intermittent fail-open behavior. As a result, URL-based security policies may have been applied with default or unknown category verdicts. Some TLS decryption processing may also have been intermittently affected. The issue has been mitigated, and the service is operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Affected components
Update timeline
- resolved Sep 11, 2026, 05:55 PM UTC
Between 15:30 UTC and 16:50 UTC on September 11, 2026, customers routed through the Europe (Germany) data center, eu-central-1_1_1, may have experienced intermittent fail-open behavior. As a result, URL-based security policies may have been applied with default or unknown category verdicts. Some TLS decryption processing may also have been intermittently affected. The issue has been mitigated, and the service is operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Your product runs on more than Cisco Secure Access
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services