[Cisco Secure Access] – Secure Web Gateway Semantic Inspection Issue – Multiple Regions

Update timeline

1. investigating Oct 13, 2026, 01:03 PM UTC

   We are investigating a potential issue with the Secure Web Gateway service affecting customers connecting through multiple data centers across Europe, United Kingdom, Switzerland, Israel, Africa, and India. Customers may find that semantic inspection for web traffic is not working as expected. Other Secure Web Gateway features are not expected to be impacted. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

2. resolved Oct 13, 2026, 01:56 PM UTC

   The issue affecting semantic inspection for the Secure Web Gateway service across multiple data centers in Europe, the United Kingdom, Switzerland, Israel, Africa, and India has been resolved as of 13:55 UTC. All services are now operating normally, and semantic inspection for web traffic is working as expected. We apologize for any inconvenience caused and thank you for your patience.