Cisco Secure Access Outage History
Cisco Secure Access is up right nowPingoru has recorded 141 incidents for Cisco Secure Access: 141 in the last 12 months and 43 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 14 | 23 of 720 (3%) |
| May 2026 | 15 | 72 of 744 (10%) |
| June 2026 | 19 | 73 of 720 (10%) |
| July 2026 | 13 | 36 of 744 (5%) |
| August 2026 | 17 | 169 of 744 (23%) |
| September 2026 | 11 | 54 of 720 (8%) |
| October 2026 | 13 | 216 of 590 (37%) |
Incidents, newest first
Minor August 28, 2026 [Cisco Secure Access] – Firewall Policy Enforcement Issue - Global 3h 38m Policy Enforcement, Policy Enforcement, Policy Enforcement, Policy Enforcement and 13 more
Started Aug 28, 2026, 11:57 AM UTC· resolved Aug 28, 2026, 03:36 PM UTC
- investigating Aug 28, 2026, 11:57 AM UTC
We are currently investigating an issue affecting Firewall Policy Enforcement service in Cisco Secure Access. Our engineering team is actively working to restore normal service. Customers may see URL-based security policies applied with a default or unknown category verdict. TLS decryption decisions may also be affected for some traffic. All other functions remain operational. No customer action is required at this time. We will provide further updates as more information becomes available. We sincerely appreciate your patience and understanding.
- investigating Aug 28, 2026, 12:42 PM UTC
We are continuing to investigate this issue
- investigating Aug 28, 2026, 12:45 PM UTC
We are continuing to investigate this issue
- investigating Aug 28, 2026, 01:09 PM UTC
We are continuing to investigate this issue
- identified Aug 28, 2026, 02:32 PM UTC
We have identified the root cause affecting Policy Enforcement and are applying a mitigation while monitoring recovery. Customers may see URL-based security policies applied with default or unknown category verdicts, and some TLS decryption decisions may be affected.
- monitoring Aug 28, 2026, 03:20 PM UTC
The mitigation has been applied, and Policy Enforcement has recovered across the affected regions. We are monitoring service stability and validating URL categorization and TLS decryption decisions.
- resolved Aug 28, 2026, 03:36 PM UTC
The incident affecting Firewall as a Service has been resolved following successful production validation. No customer reports or escalations were received, and no customer action is required.
Major August 25, 2026 [Cisco Secure Access] – Private Resource Access Issue - Global 1h 40m Zero Trust Access, Zero Trust Access
Started Aug 25, 2026, 12:24 PM UTC· resolved Aug 25, 2026, 02:04 PM UTC
- investigating Aug 25, 2026, 12:24 PM UTC
We are investigating a potential issue with Zero Trust Access affecting customers connecting through the India (South) data center. Customers may be unable to access private resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- monitoring Aug 25, 2026, 01:38 PM UTC
We have identified the root cause of the issue affecting private resource access for customers globally. Remediation efforts are underway, and we are closely monitoring service performance.
- monitoring Aug 25, 2026, 01:39 PM UTC
Remediation efforts have been completed as of 13:25 UTC and we are monitoring the services.
- monitoring Aug 25, 2026, 02:04 PM UTC
The issue affecting private resource access for customers globally has been resolved as of 13:25 UTC. All services are confirmed healthy and operating normally. Customers should be able to access private resources as expected. We apologize for any inconvenience caused and thank you for your patience.
- resolved Aug 25, 2026, 02:04 PM UTC
The incident has been resolved at 13:25 UTC
Notice August 25, 2026 Cisco Secure Access – Policy Enforcement Traffic Disruption – United Kingdom 1d 19h Policy Enforcement
Started Aug 25, 2026, 03:40 AM UTC· resolved Aug 26, 2026, 10:46 PM UTC
- resolved Aug 25, 2026, 03:40 AM UTC
The issue affecting the Policy Enforcement service for some customers connecting through the London data center has been resolved as of 22:46 UTC on August 24, 2026. Between 22:37 UTC and 22:46 UTC, affected customers may have experienced intermittent traffic disruption through the firewall service. The impacted workload was moved to a healthy infrastructure node, and all services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Notice August 24, 2026 Cisco Secure Access - Traffic Degradation for 6 minutes in US Virginia 6m Policy Enforcement
Started Aug 24, 2026, 09:52 AM UTC· resolved Aug 24, 2026, 09:58 AM UTC
- resolved Aug 24, 2026, 12:55 PM UTC
The issue has been resolved. Customers in US Virginia DC may have experienced traffic degradation due to a service health-check failure that caused traffic handling to move to a healthy node between 9:52 UTC to 9:58 UTC, when the issue got resolved. No customer action is required.
Minor August 21, 2026 Cisco Secure Access - Policy Update Delays - Johannesburg 1h 50m DNS, Policy Enforcement
Started Aug 21, 2026, 05:09 PM UTC· resolved Aug 21, 2026, 06:59 PM UTC
- investigating Aug 21, 2026, 05:09 PM UTC
We are investigating a network issue causing delays when creating or updating policies in Cisco Secure Access in Johannesburg, South Africa. Customers may experience longer than expected propagation times for recent policy changes. Existing policies remain active while new or updated policy changes may be delayed. Our engineering teams are working to restore normal policy update processing. We will provide another update as soon as more information is available.
- identified Aug 21, 2026, 06:27 PM UTC
We have identified the issue and are applying mitigation. Existing policies remain active while recent policy changes may still be delayed.
- resolved Aug 21, 2026, 06:59 PM UTC
The network issue affecting Cisco Secure Access policy update processing in Johannesburg, South Africa has been resolved. New and updated policy changes are now applying as expected. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Notice August 21, 2026 [Cisco Secure Access] – Data Classification Accuracy Issue (DSPM) 1h 3m UI
Started Aug 21, 2026, 12:12 PM UTC· resolved Aug 21, 2026, 01:15 PM UTC
- resolved Aug 21, 2026, 01:27 PM UTC
Between 12:12 UTC and 13:15 UTC, customers may have experienced incorrect document classification values for some files in the DSPM dashboard. All other DSPM functions remained fully operational throughout this period. The issue affecting document classification within the Data Security Posture Management (DSPM) service is now resolved. Affected files will be updated automatically. No customer action is required. We sincerely appreciate your patience and understanding.
Minor August 17, 2026 Cisco Secure Access - Dashboard logging issue - China ( Beijng ) 17m Dashboard
Started Aug 17, 2026, 06:13 AM UTC· resolved Aug 17, 2026, 06:30 AM UTC
- investigating Aug 17, 2026, 06:13 AM UTC
We are investigating an issue with web proxy log in Dashboard service affecting customers connecting to the China data center. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- resolved Aug 17, 2026, 06:30 AM UTC
The issue affecting Dashboard service with web proxy log in China data Center has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor August 17, 2026 [Cisco Secure Access] - Intermittent Website Access Issues with Reserved IP 1h 18m Reserved IP
Started Aug 17, 2026, 01:20 AM UTC· resolved Aug 17, 2026, 02:38 AM UTC
- investigating Aug 17, 2026, 01:20 AM UTC
We are currently investigating intermittent Website Access Issue in the Tokyo region for customers who are using Reserved IP only. Customers may experience degradation while browsing websites, and may need to retry/refresh their operation.
- monitoring Aug 17, 2026, 02:16 AM UTC
Mitigation to resolve the issue has been implemented and is being monitored and will provide a final update once the issue is fully resolved.
- resolved Aug 17, 2026, 02:38 AM UTC
The issue affecting Website Access Issue in Tokyo region has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Major August 15, 2026 [Cisco Secure Access] - Intermittent Service Disruption in Multiple Regions 3d 23h Data Loss Prevention, Data Loss Prevention, Data Loss Prevention, Data Loss Prevention and 14 more
Started Aug 15, 2026, 09:30 AM UTC· resolved Aug 19, 2026, 09:06 AM UTC
- investigating Aug 15, 2026, 09:30 AM UTC
We are currently investigating a connectivity issue originating from our infrastructure provider that may be affecting customers connecting through multiple data centers. Customers connecting through the following locations may experience intermittent connectivity issues or degraded traffic performance: Europe (Germany) Europe (Milan) Europe (Stockholm) India (West) India (South) Africa (South Africa) Our engineering team is actively working with our infrastructure provider to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- investigating Aug 15, 2026, 09:48 AM UTC
We are continuing to investigate this issue
- monitoring Aug 15, 2026, 02:50 PM UTC
All Cisco services are now fully operational and stable, with ongoing monitoring in place. We are waiting updates from our infrastructure provider.
- monitoring Aug 16, 2026, 04:00 PM UTC
Intermittent connectivity issues have been resolved for the following sites: Europe (Milan) Europe (Stockholm) India (West) India (South) Africa (South Africa) We are still working with our infrastructure provider on Frankfurt site intermittent connectivity issue.
- monitoring Aug 18, 2026, 01:08 AM UTC
We are still working with our infrastructure provider on the EU/Frankfurt site intermittent connectivity issue. Customers with reporting data stored in the EU/Frankfurt data storage location may be unable to retrieve reporting data older than 30 days at this time. We are continuing to monitor and will provide more information as it becomes available.
- resolved Aug 19, 2026, 09:06 AM UTC
All services in Frankfurt and previously affected sites are now fully restored. Connectivity and reporting are back to normal. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Major August 15, 2026 [Cisco Secure Access] - Intermittent Service Disruption in Europe (Germany) 1h 54m Network Tunnel Groups
Started Aug 15, 2026, 03:18 AM UTC· resolved Aug 15, 2026, 05:12 AM UTC
- investigating Aug 15, 2026, 03:18 AM UTC
We are currently investigating a potential network connectivity issue affecting customers connecting to the Europe (Germany) data center. Customers may have experienced intermittent service disruption, including brief connection interruptions or degraded traffic performance. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. Thank you for your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- identified Aug 15, 2026, 03:59 AM UTC
As part of our mitigation efforts, we are redirecting traffic from the affected data center to restore normal service for impacted customers. During this activity, customers may experience a brief interruption to their session. If your connection does not restore automatically, we kindly ask that you reconnect manually using Cisco Secure Client to be routed to a healthy location. We sincerely appreciate your patience and understanding.
- resolved Aug 15, 2026, 05:12 AM UTC
Traffic has been successfully redirected away from the affected data center, and all services have been stabilized as of 05:01 UTC. Customers should now experience normal service performance. We sincerely appreciate your patience and understanding.
Minor August 9, 2026 [Cisco Secure Access] Remote Access VPN Connectivity Degradation - DCv2 Sites 4h 36m Remote Access VPN (LA), Remote Access VPN, Remote Access VPN
Started Aug 09, 2026, 01:37 AM UTC· resolved Aug 09, 2026, 06:13 AM UTC
- investigating Aug 09, 2026, 01:37 AM UTC
We are investigating an issue affecting Remote Access VPN connectivity for some customers using DCv2 sites in Miami, Reston, and Dallas. Affected users may experience increased latency or failures when establishing VPN connections. Our engineering teams are actively investigating and working to restore normal service. We will provide additional updates as more information becomes available. Miami - csc_us-east-1_1_0 Reston - csc_us-east-1_1_1 Dallas - us-central-1_1_0
- investigating Aug 09, 2026, 01:45 AM UTC
We have identified an additional affected csc_me-central-2_1_0 site for this Remote Access VPN connectivity issue. Current affected DCv2 sites: Miami - csc_us-east-1_1_0 Reston - csc_us-east-1_1_1 Dallas - us-central-1_1_0 Jeddah - csc_me-central-2_1_0
- investigating Aug 09, 2026, 03:23 AM UTC
Our engineering teams continue to investigate the Remote Access VPN connectivity issue affecting some customers using DCv2 sites in Miami, Reston, Dallas, and Jeddah. Troubleshooting remains in progress, and we are working to restore normal service as quickly as possible. We will provide another update as soon as additional information becomes available.
- identified Aug 09, 2026, 04:20 AM UTC
We have identified the root cause of the Remote Access VPN connectivity issue affecting some customers using DCv2 sites in Miami, Reston, Dallas, and Jeddah. A mitigation has been applied in Dallas, and the issue is no longer being observed at that site. Our engineering teams are applying the same mitigation to the remaining affected sites. We will continue monitoring service stability and provide a final update once the issue is fully resolved.
- resolved Aug 09, 2026, 06:13 AM UTC
The issue affecting Remote Access VPN connectivity in the Miami, Reston, Dallas, and Jeddah data centers was resolved. Services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we continue to improve your Cisco Secure Access experience.
Minor August 5, 2026 Cisco Secure Access - Intermittent Clientless Access and Enterprise Browser issues - US East and Canada 1h 44m Resource Connector, Zero Trust Access, Resource Connector, Zero Trust Access
Started Aug 05, 2026, 04:50 PM UTC· resolved Aug 05, 2026, 06:34 PM UTC
- identified Aug 05, 2026, 04:50 PM UTC
We are posting retroactively to inform customers of an issue affecting a subset of Cisco Secure Access services in the US East and Canada regions. Affected customers may have experienced intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including some step-up login workflows. Some onboarding-related workflows may also have experienced intermittent failures. Existing established connectivity was not expected to be broadly impacted. We have identified the issue and started mitigation steps to reduce the overall impact. Our engineering teams are continuing to investigate the root cause while mitigation work is in progress. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- resolved Aug 05, 2026, 06:34 PM UTC
The impact has been mitigated and this incident has been resolved. Affected customers may have experienced intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including some step-up login workflows, in the US East and Canada regions. Some onboarding-related workflows may also have experienced intermittent failures. Services have returned to normal operation. Thank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.
Minor August 5, 2026 Cisco Secure Access - Traffic slowness in Japan region - Japan ( Osaka ) 2h 38m Network Tunnel Groups, Policy Enforcement
Started Aug 05, 2026, 06:47 AM UTC· resolved Aug 05, 2026, 09:25 AM UTC
- investigating Aug 05, 2026, 06:47 AM UTC
We are investigating a potential issue with FireWall service affecting customers connecting to the Asia Pacific Osaka Data Center. Customers may experience traffic disruption for services. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- investigating Aug 05, 2026, 08:18 AM UTC
We are continuing to monitor the traffic slowness affecting the Japan (Osaka) region. Our engineering team has taken action to improve service performance. Customers should notice improved response times and increased throughput. Our teams continue to investigate the underlying cause to ensure sustained stability. Thank you for your patience as we work to improve your experience.
- resolved Aug 05, 2026, 09:25 AM UTC
The issue affecting traffic performance in the Japan (Osaka) region has been resolved as of 09:18 UTC. All services are now operating normally, with response times and throughput fully restored. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Notice August 4, 2026 Cisco Secure Access - Intermittent connectivity issues with Firewall and VPN services - India and Tokyo – Policy Enforcement, Policy Enforcement, Remote Access VPN, Remote Access VPN
Started Aug 04, 2026, 08:35 PM UTC· resolved Aug 04, 2026, 08:35 PM UTC
- resolved Aug 04, 2026, 08:35 PM UTC
We have mitigated the issue affecting Cisco Secure Access Firewall and VPN services in specific India and Tokyo locations. Affected customers may have experienced intermittent connectivity issues, including packet loss or temporary connection drops, for services associated with the csc_ap-south-1_1_0 location in India and the csc-apne1-1-0-0 location in Tokyo. This issue did not affect all Cisco Secure Access services or all customers in these regions. Remote Access VPN service has recovered in both affected locations, and services are currently stable. Our teams are continuing to monitor service health and have paused related maintenance activity while the incident is reviewed. We appreciate your patience and understanding during this time.
Minor August 4, 2026 Cisco Secure Access- Traffic Disruption and VPN Connection Impact - US (Miami DCv2) 8h 53m Network Tunnel Groups, Remote Access VPN
Started Aug 04, 2026, 06:11 AM UTC· resolved Aug 04, 2026, 03:05 PM UTC
- investigating Aug 04, 2026, 06:11 AM UTC
We are investigating a potential issue with Firewall As As service & RAVPN affecting customers connecting to the US (Virginia) data center. There may be a traffic disruption for Firewall-as-a-Service, and RAVPN VPN connections will be impacted. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- investigating Aug 04, 2026, 07:39 AM UTC
We are continuing to investigate traffic disruption affecting Firewall-as-a-Service and RAVPN VPN connections on the Cisco Secure Access platform.
- investigating Aug 04, 2026, 08:44 AM UTC
We are taking the Data Center Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
- investigating Aug 04, 2026, 09:34 AM UTC
OOR is completed. Customer traffic is redirected to the nearby Data Center. Our engineering team is actively trying to mitigate the issue
- resolved Aug 04, 2026, 03:05 PM UTC
The issue has been resolved as of 12:18 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor July 31, 2026 Cisco Secure Access - New Organization Creation Delay 4h 44m Remote Access VPN
Started Jul 31, 2026, 06:41 PM UTC· resolved Jul 31, 2026, 11:26 PM UTC
- identified Jul 31, 2026, 06:41 PM UTC
We have identified certificate provisioning timeouts affecting new organization creation for Cisco Secure Access Remote Access VPN. New organization setup, including SAML and Identity configuration, may be delayed. Existing configured organizations and active access are not expected to be impacted. We are working to restore normal provisioning and will provide the next update as progress is made.
- identified Jul 31, 2026, 07:14 PM UTC
Certificate provisioning timeouts continue to affect new Remote Access VPN region provisioning. Customers may be unable to add new VPN regions while certificate provisioning remains backlogged. If an organization is adding its first VPN region, Remote Access VPN setup may not complete. Existing VPN regions and active access are not expected to be impacted.
- identified Jul 31, 2026, 10:17 PM UTC
Work continues to reduce the certificate provisioning backlog and restore normal Remote Access VPN provisioning for new VPN regions and first-time VPN setup. We will provide the next update as progress continues.
- resolved Jul 31, 2026, 11:26 PM UTC
This issue has been resolved. Certificate issuance for Cisco Secure Access Remote Access VPN provisioning has returned to normal, and the certificate provisioning backlog has cleared. New Remote Access VPN region provisioning and first-time VPN setup workflows should now complete as expected. Existing VPN regions and active access were not expected to be impacted. Thank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.
Notice July 30, 2026 Cisco Secure Access - [Completed Emergency Maintenance] US (Virginia) - From 2026-07-30 18:34 UTC to 2026-07-30 19:21 UTC Notification 47m
Started Jul 30, 2026, 06:34 PM UTC· resolved Jul 30, 2026, 07:21 PM UTC
- resolved Jul 30, 2026, 08:00 PM UTC
This emergency maintenance activity was completed on July 30, 2026. We are publishing this notice retrospectively to provide customers with a complete record of the activity. Maintenance Details Cisco performed emergency maintenance on the load-balancing infrastructure supporting internet traffic in the US East region. The activity addressed a known issue with the existing load balancer and involved removing the affected load-balancing component to restore service stability. Date and Time July 30, 2026, from 18:34 UTC to 19:21 UTC. Impact During the maintenance window, customers using the affected US East environment may have experienced intermittent connectivity issues when accessing internet traffic. Service recovered after the mitigation was completed, and monitoring alerts began to clear automatically. No customer action was required. Affected Region US East (Miami) : csc_us-east-1_1_0 We're Here to Help If you have questions or need assistance, please contact Cisco Support or your Cisco representative.
Minor July 25, 2026 Cisco Secure Access - Microsoft 365 access issues with Copilot category blocking - Global 4h 3m DNS
Started Jul 25, 2026, 05:07 PM UTC· resolved Jul 25, 2026, 09:10 PM UTC
- identified Jul 25, 2026, 05:07 PM UTC
We have identified an issue that may affect Cisco Secure Access customers with policies configured to block the "M365 Copilot" or "Microsoft Copilot" application categories. Affected customers may experience access issues with some Microsoft 365 services, including Outlook and Office applications, when related Microsoft hostnames are matched to these blocked application categories. Our engineering teams are currently mitigating the issue. As a workaround, customers experiencing this issue can temporarily remove or allow the "M365 Copilot" and "Microsoft Copilot" application category blocks in their policy, after reviewing the change against their organization’s security requirements. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- resolved Jul 25, 2026, 09:10 PM UTC
This issue has been resolved. Cisco Secure Access customers with policies configured to block the "M365 Copilot" or "Microsoft Copilot" application categories should no longer experience related access issues with Microsoft 365 services. Customers who applied the previously provided workaround can review and restore their policy settings as appropriate for their organization’s security requirements. Thank you for your patience. If you continue to experience issues, please contact Cisco Customer Support.
Major July 24, 2026 [Cisco Secure Access] – Network Infrastructure Issue - Global 1h 31m Cloud Malware Protection, Dashboard, Documentation, Identity and 8 more
Started Jul 24, 2026, 11:34 AM UTC· resolved Jul 24, 2026, 01:06 PM UTC
- investigating Jul 24, 2026, 11:34 AM UTC
We are currently investigating a critical issue affecting network infrastructure services globally. Customers may experience connectivity or access issues during this period. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We are coordinating across all relevant teams to ensure a swift resolution. Updates and additional details will be provided as new information becomes available. Thank you for your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- investigating Jul 24, 2026, 12:19 PM UTC
We continue to investigate the global network infrastructure issue. Our infrastructure provider is working on stabilizing their systems, and we are monitoring the situation closely. We are seeing intermittent recovery attempts, and service may be unstable during this time. Our teams remain engaged with our infrastructure provider and are working toward full service restoration. We will provide another update if there is significant progress. Thank you for your continued patience.
- investigating Jul 24, 2026, 01:05 PM UTC
The network infrastructure issue affecting Cisco Secure Access services globally has been resolved as of 13:03 UTC. All services are now healthy and operating normally. Customers should experience full connectivity and access across all regions. We apologize for any inconvenience caused and thank you for your patience. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- resolved Jul 24, 2026, 01:06 PM UTC
This incident has been resolved.
Major July 15, 2026 [Cisco Secure Access] - Intermittent Service Degradation - Global 2h 41m Dashboard, Identity, Policy Enforcement, Zero Trust Access
Started Jul 15, 2026, 03:27 PM UTC· resolved Jul 15, 2026, 06:08 PM UTC
- identified Jul 15, 2026, 03:27 PM UTC
The issue affecting Dashboard, Identity, Policy Enforcement, and Zero Trust Access services continues to impact new policy creation, new user connections, ZTA policy processing, ZTNA enrollment, firewall, and Remote Access VPN . Existing configurations and ongoing data traffic remain unaffected. Our engineering team is actively implementing mitigation actions to restore service. We will provide additional updates as more information becomes available.
- identified Jul 15, 2026, 03:44 PM UTC
Along with the previously communicated impact, customers using SCIM provisioning from Microsoft Entra ID (Azure AD), Okta, or Duo may experience failures synchronizing users and groups to Cisco Secure Access. As a result, new users, group membership changes, and identity updates will not be reflected until synchronization is restored. Existing policies and traffic enforcement for previously synchronized identities are not expected to be affected.
- monitoring Jul 15, 2026, 05:52 PM UTC
Mitigation actions have been completed, and the affected services are recovering. New policy creation, new user connections, ZTA policy processing, ZTNA enrollment, firewall, Remote Access VPN, SCIM provisioning, DLP policy propagation, and DLP reporting event processing are returning to normal operation. We are continuing to monitor service stability to ensure a full recovery.
- resolved Jul 15, 2026, 06:08 PM UTC
Mitigation actions have been completed, and Cisco Secure Access services are operating normally. We're Here to Help If you have any questions or need assistance, please contact our support team.
Minor July 15, 2026 [Cisco Secure Access] - Intermittent API call failures - Global 5h 26m Dashboard, Identity, Policy Enforcement, Zero Trust Access
Started Jul 15, 2026, 09:11 AM UTC· resolved Jul 15, 2026, 02:38 PM UTC
- investigating Jul 15, 2026, 09:11 AM UTC
We are investigating a potential issue with Dashboard , Identity, Policy Enforcement Zero Trust Access service affecting customers connecting globally. External customers may experiencing intermittent failures when calling the api.umbrella.com endpoint, impacting firewall and remote access VPN SSE rule creation Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- investigating Jul 15, 2026, 10:55 AM UTC
The issue may impact policy processing for ZTA traffic, which could result in issues accessing Private Resources. New policy creation and new user connections may also be affected. Existing configurations remain in place, and ongoing data traffic is not expected to be impacted unless it requires affected policy processing.
- monitoring Jul 15, 2026, 12:47 PM UTC
Mitigation actions have been completed in Europe. Cisco is continuing mitigation region by region and monitoring service stability throughout the process.
- resolved Jul 15, 2026, 02:38 PM UTC
The mitigation has been successfully completed across all regions, and the affected Identity service is operating normally. Policy processing for ZTA traffic, ZTNA enrollment, new policy creation, and new user connections have been restored. Existing configurations and ongoing data traffic remain unaffected. We appreciate your patience while we worked to resolve this issue.
Minor July 15, 2026 Cisco Secure Access - Dashboard Issue - China 1h 39m Dashboard
Started Jul 15, 2026, 06:27 AM UTC· resolved Jul 15, 2026, 08:07 AM UTC
- investigating Jul 15, 2026, 06:27 AM UTC
We are investigating an issue with the Secure Access dashboard affecting customers connecting to the China data centers. Customers may be unable to access dashboard pages, with affected pages displaying the message “An Error Occurred.” Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
- identified Jul 15, 2026, 07:18 AM UTC
We have identified the root cause of the issue affecting customer access to the Cisco Secure Access dashboard in China, and remediation efforts are underway. Our engineering teams are working to restore service, and we will provide another update as soon as additional information becomes available.
- resolved Jul 15, 2026, 08:07 AM UTC
The issue affecting the Cisco Secure Access Dashboard in the China data centers has been resolved. Services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Notice July 15, 2026 Cisco Secure Access - Policy Enforcement Issues - Asia Pacific (Tokyo) 25m Policy Enforcement
Started Jul 15, 2026, 01:40 AM UTC· resolved Jul 15, 2026, 02:05 AM UTC
- resolved Jul 15, 2026, 03:22 AM UTC
Between 01:40 and 02:05 UTC, we experienced intermittent policy evaluation failures in Tokyo region, resulting in fail-open conditions. During this period, some security policies may not have been applied for affected users, potentially impacting policy enforcement. Services is now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor July 8, 2026 Cisco Secure Access- Dashboard Component Intermittent Issues - Global 7h 6m Dashboard
Started Jul 08, 2026, 07:08 PM UTC· resolved Jul 09, 2026, 02:14 AM UTC
- investigating Jul 08, 2026, 07:08 PM UTC
We are currently investigating intermittent issues affecting the Secure Access dashboard. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- monitoring Jul 08, 2026, 11:04 PM UTC
We have identified a spike contributing to the intermittent issue affecting dashboard component loading and related service access. Investigation is still underway, including enhanced monitoring and increased debug logging to capture additional details if the issue recurs. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
- resolved Jul 09, 2026, 02:14 AM UTC
The issue affecting dashboard component has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor July 8, 2026 Cisco Secure Access - UI Login Issues - Global 31m UI
Started Jul 08, 2026, 04:30 PM UTC· resolved Jul 08, 2026, 05:02 PM UTC
- monitoring Jul 08, 2026, 04:30 PM UTC
Customers using Cisco Security Cloud to access the Secure Access UI may experience login issues due to a single sign-on issue affecting Cisco Security Cloud. Login functionality is recovering, and many users are now able to access the UI successfully. We are continuing to monitor the service as it returns to normal operation. Thank you for your patience
- resolved Jul 08, 2026, 05:02 PM UTC
The single sign-on issue affecting Cisco Security Cloud access to the Secure Access UI has been resolved. Customers should now be able to log in successfully. Thank you for your patience and understanding.