Cisco Secure Access incident
[Cisco Secure Access] Remote Access VPN Connectivity Degradation - DCv2 Sites
Resolved after 4 hours 36 minutes, affecting Remote Access VPN (LA) and Remote Access VPN and 1 more, on August 9, 2026.
The issue affecting Remote Access VPN connectivity in the Miami, Reston, Dallas, and Jeddah data centers was resolved. Services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we continue to improve your Cisco Secure Access experience.
Affected components
Update timeline
- investigating Aug 09, 2026, 01:37 AM UTC
We are investigating an issue affecting Remote Access VPN connectivity for some customers using DCv2 sites in Miami, Reston, and Dallas. Affected users may experience increased latency or failures when establishing VPN connections. Our engineering teams are actively investigating and working to restore normal service. We will provide additional updates as more information becomes available. Miami - csc_us-east-1_1_0 Reston - csc_us-east-1_1_1 Dallas - us-central-1_1_0
- investigating Aug 09, 2026, 01:45 AM UTC
We have identified an additional affected csc_me-central-2_1_0 site for this Remote Access VPN connectivity issue. Current affected DCv2 sites: Miami - csc_us-east-1_1_0 Reston - csc_us-east-1_1_1 Dallas - us-central-1_1_0 Jeddah - csc_me-central-2_1_0
- investigating Aug 09, 2026, 03:23 AM UTC
Our engineering teams continue to investigate the Remote Access VPN connectivity issue affecting some customers using DCv2 sites in Miami, Reston, Dallas, and Jeddah. Troubleshooting remains in progress, and we are working to restore normal service as quickly as possible. We will provide another update as soon as additional information becomes available.
- identified Aug 09, 2026, 04:20 AM UTC
We have identified the root cause of the Remote Access VPN connectivity issue affecting some customers using DCv2 sites in Miami, Reston, Dallas, and Jeddah. A mitigation has been applied in Dallas, and the issue is no longer being observed at that site. Our engineering teams are applying the same mitigation to the remaining affected sites. We will continue monitoring service stability and provide a final update once the issue is fully resolved.
- resolved Aug 09, 2026, 06:13 AM UTC
The issue affecting Remote Access VPN connectivity in the Miami, Reston, Dallas, and Jeddah data centers was resolved. Services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we continue to improve your Cisco Secure Access experience.
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