[Cisco Secure Access] – Private Resource Access Issue - Global

Update timeline

1. investigating Aug 25, 2026, 12:24 PM UTC

   We are investigating a potential issue with Zero Trust Access affecting customers connecting through the India (South) data center. Customers may be unable to access private resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

2. monitoring Aug 25, 2026, 01:38 PM UTC

   We have identified the root cause of the issue affecting private resource access for customers globally. Remediation efforts are underway, and we are closely monitoring service performance.

3. monitoring Aug 25, 2026, 01:39 PM UTC

   Remediation efforts have been completed as of 13:25 UTC and we are monitoring the services.

4. monitoring Aug 25, 2026, 02:04 PM UTC

   The issue affecting private resource access for customers globally has been resolved as of 13:25 UTC. All services are confirmed healthy and operating normally. Customers should be able to access private resources as expected. We apologize for any inconvenience caused and thank you for your patience.

5. resolved Aug 25, 2026, 02:04 PM UTC

   The incident has been resolved at 13:25 UTC