Cisco Secure Access Outage History
Cisco Secure Access is up right nowPingoru has recorded 141 incidents for Cisco Secure Access: 141 in the last 12 months and 43 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 14 | 23 of 720 (3%) |
| May 2026 | 15 | 72 of 744 (10%) |
| June 2026 | 19 | 73 of 720 (10%) |
| July 2026 | 13 | 36 of 744 (5%) |
| August 2026 | 17 | 169 of 744 (23%) |
| September 2026 | 11 | 54 of 720 (8%) |
| October 2026 | 13 | 216 of 591 (37%) |
Incidents, newest first
Major July 4, 2026 Cisco Secure Access - VPN Connectivity Issues Affecting Private Application Access - Australia (Sydney) 4h 52m Network Tunnel Groups, Remote Access VPN, Zero Trust Access
Started Jul 04, 2026, 03:05 AM UTC· resolved Jul 04, 2026, 07:57 AM UTC
- investigating Jul 04, 2026, 03:05 AM UTC
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the Australia data center. Customers in Australia and New Zealand using Cisco Secure Access VPN are experiencing inability to connect to private applications following an out-of-resource event on apse2-1-0. The service tunnel has failed over to apse2-1-1 successfully, and mitigation efforts are underway. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- identified Jul 04, 2026, 06:57 AM UTC
After detailed investigation, it was found that there was no issue with Secure Access services. There were issues with configs on two specific customers' environments. One of them has made changes on their and has confirmed resolution now. We are still working with the other customer as they make changes needed to their end, and to confirm their resolution.
- resolved Jul 04, 2026, 07:57 AM UTC
The issue affecting Cisco Secure Access in Australia (Sydney) has been resolved. All services are now operating normally. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor July 2, 2026 Service Performance Update - US(Virginia) 1h 37m Data Loss Prevention
Started Jul 02, 2026, 06:15 AM UTC· resolved Jul 02, 2026, 07:52 AM UTC
- investigating Jul 02, 2026, 06:15 AM UTC
We are currently investigating reports of service performance issues affecting our Cisco Secure Access platform in the US-East region. Some users may notice that security policies are not being applied as expected. Our engineering team is actively working to stabilize the environment and restore full service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
- investigating Jul 02, 2026, 07:17 AM UTC
We are continuing to investigate reports of service performance issues affecting our Cisco Secure Access platform in the US-East region.
- resolved Jul 02, 2026, 07:52 AM UTC
The issue affecting Cisco Secure Access platform performance in the US-East region has been resolved as of 07:50 UTC. All services are now operating normally, and security policies are being applied as expected. We apologize for any inconvenience caused and thank you for your patience.
Notice June 30, 2026 Cisco Secure Access - URL filtering policy enforcement issue - China – Policy Enforcement
Started Jun 30, 2026, 11:02 PM UTC· resolved Jun 30, 2026, 11:02 PM UTC
- resolved Jun 30, 2026, 11:02 PM UTC
We are providing a retroactive update for an issue that affected URL filtering policy enforcement for SWG customers in the China region. Between 20:26 UTC and 22:10 UTC on June 30, 2026, customers using URL filtering policies in China may have experienced policy enforcement issues. During this time, attempts to access sites that should have been blocked or warned may not have triggered the expected policy action, including block or warn pages. The issue affected both China data centers and has been mitigated. URL filtering policy enforcement has been restored, and our engineering teams continue to monitor service stability and investigate the underlying cause. Thank you for your patience and understanding during this incident. If you continue to experience issues, please contact Cisco Customer Support.
Notice June 30, 2026 Cisco Secure Access - Scanning/AV latency in US East (Virginia) 23m Web Security
Started Jun 30, 2026, 06:37 PM UTC· resolved Jun 30, 2026, 07:00 PM UTC
- investigating Jun 30, 2026, 06:37 PM UTC
We are providing a retroactive update to clarify the customer impact timeline and affected services for this incident. Between 16:18 UTC and 18:25 UTC on June 30, 2026, customers using Scanning and AV services in the US East DCV2 site may have experienced increased latency during file scanning and AV inspection. The issue has been mitigated. Our engineering teams continue to monitor service stability and investigate the underlying cause. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this incident.
- resolved Jun 30, 2026, 07:00 PM UTC
The issue has been mitigated. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor June 30, 2026 [Cisco Secure Access] – SWG Performance Degradation in US (Virginia) 52m Web Security
Started Jun 30, 2026, 03:40 PM UTC· resolved Jun 30, 2026, 04:32 PM UTC
- investigating Jun 30, 2026, 03:40 PM UTC
We are investigating a potential issue with the Secure Web Gateway (SWG) service affecting customers connecting to the Virginia data center. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
- resolved Jun 30, 2026, 04:32 PM UTC
The issue affecting Secure Web Gateway (SWG) service for customers connecting to the Virginia data center has been resolved. Service performance has been restored, and no further impact is expected. We appreciate your patience and understanding during this incident.
Minor June 26, 2026 [Cisco Secure Access] - IP Pool Rebalancing and Momentary VPN Connection Interruption in US East (Virginia) 1h 21m Remote Access VPN
Started Jun 26, 2026, 09:25 AM UTC· resolved Jun 26, 2026, 10:47 AM UTC
- investigating Jun 26, 2026, 09:25 AM UTC
Due to a shortage of available IP addresses in US East (us-east-1), VPN engineering team is proactively rebalancing IP pools in the region. During this activity, customers may experience a brief connection interruption and may need to reconnect to resume service. This is a temporary mitigation. We recommend maintaining at least 2x IP capacity relative to connected users to prevent similar situations in the future. Our engineering team is actively working to distribute IP load more evenly and confirm the impact. Updates and additional details will be provided as new information becomes available.
- resolved Jun 26, 2026, 10:47 AM UTC
The issue affecting VPN connectivity in US East (us-east-1) has been resolved as of 10:38 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Notice June 26, 2026 Cisco Secure Access - [Completed Emergency Maintenance] IP Pool Rebalancing, US (Virginia) - From 2026-06-26 09:04 UTC to 2026-06-26 10:28 UTC Notification –
Started Jun 26, 2026, 09:00 AM UTC· resolved Jun 26, 2026, 09:00 AM UTC
- resolved Jul 07, 2026, 06:47 PM UTC
This maintenance activity was completed on June 26, 2026. At the time, an update was posted through the Cisco Secure Access portal instead of a maintenance notification on the status page. We are now publishing this notice retrospectively to ensure that customers have a complete record of the activity. Maintenance Details Remote Access VPN IP pools were rebalanced across the two data centers in the US East region. This proactive activity was executed to improve IP capacity distribution and help accommodate future growth in VPN connections. Date and Time June 26, 2026, from 09:04 UTC to 10:28 UTC. Impact During the maintenance window, active VPN sessions in the US East (Virginia) region could have experience a brief connection interruption. Users with Auto Reconnect enabled should have had their VPN connections automatically re-established. Users without Auto Reconnect enabled would have need to manually reconnect using Cisco Secure Client. Affected Region US East (Virginia) Components Remote Access VPN We're Here to Help If you have questions or need assistance, please contact Cisco Support or your Cisco representative.
Minor June 23, 2026 [Cisco Secure Access] – DNS response latency in Amsterdam 33m DNS
Started Jun 23, 2026, 03:34 PM UTC· resolved Jun 23, 2026, 04:08 PM UTC
- investigating Jun 23, 2026, 03:34 PM UTC
We are investigating increased DNS response latency affecting DNS resolution services in Amsterdam. Customers using DNS resolution services through Amsterdam may experience delayed DNS responses while we investigate. Our engineering team is actively working to identify the cause and restore normal service performance.
- resolved Jun 23, 2026, 04:08 PM UTC
The increased DNS response latency affecting DNS resolution services in Amsterdam has been resolved. Customers using DNS resolution services through Amsterdam should no longer experience delayed DNS responses related to this issue.Service has been restored to normal operation. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor June 17, 2026 [Cisco Secure Access] - Remote Access VPN Connectivity Issues 17h 29m Remote Access VPN, Remote Access VPN, Remote Access VPN, Remote Access VPN and 3 more
Started Jun 17, 2026, 03:34 PM UTC· resolved Jun 18, 2026, 09:03 AM UTC
- investigating Jun 17, 2026, 03:34 PM UTC
We are investigating an issue that may cause some customers to experience unexpected disconnections from the Remote Access VPN service due to administrative resets. Our engineering teams are actively working to restore service stability. As part of our mitigation efforts, we have temporarily taken affected infrastructure out of rotation to help prevent further customer impact while our engineering teams work to restore service stability. LATAM (Mexico) - mx-central-1_1_0 Canada (Central) - ca-central-1_1_0 US (Pacific Northwest) - us-west-2_1_0 US (Midwest) - us-east-2_1_0 US (Virginia) - us-east-1_1_0
- investigating Jun 17, 2026, 03:36 PM UTC
We are continuing to investigate this issue.
- investigating Jun 17, 2026, 03:37 PM UTC
Mitigation is underway. We are taking affected infrastructure out of rotation in impacted regions while our engineering teams continue their investigation and recovery efforts.
- identified Jun 17, 2026, 04:07 PM UTC
As part of our mitigation efforts, the affected infrastructure in the impacted regions has been taken out of rotation, and traffic has been successfully redirected to alternate VDCs. Service has stabilized, and customers are no longer expected to experience unexpected VPN session disconnections. Our engineering teams continue to monitor service health and investigate the underlying cause. We will provide additional updates as more information becomes available.
- identified Jun 17, 2026, 10:39 PM UTC
As part of our ongoing mitigation efforts, the affected infrastructure in Brazil (sa-east-1_1_0) is being taken out of rotation, and traffic is being redirected to alternate VDCs.
- identified Jun 17, 2026, 10:52 PM UTC
As part of our ongoing mitigation efforts, Canada (West) (ca-west-1_1_0) has been added to the mitigation scope, and traffic is being redirected to alternate VDCs. The following regions are currently out of rotation as part of our mitigation efforts: • Brazil – sa-east-1_1_0 • Canada (West) – ca-west-1_1_0 • Canada (Central) – ca-central-1_1_0 • US (Pacific Northwest) – us-west-2_1_0 • US (Midwest) – us-east-2_1_0 • US (Virginia) – us-east-1_1_0 • LATAM (Mexico) – mx-central-1_1_0 The previously mitigated regions remain stable, and customers are not expected to experience further unexpected VPN session disconnections. Our engineering teams continue to monitor service health and investigate the underlying cause. We will provide additional updates as more information becomes available
- identified Jun 18, 2026, 04:47 AM UTC
We are pleased to inform you that we have successfully completed the restoration process for the following regions. These regions have been brought back into rotation and are now fully operational: * Mexico – mx-central-1_1_0 * US (Midwest) – us-east-2_1_0 * Canada (West) - ca-west-1_1_0 Our engineering teams have verified service stability in these locations and are continuing to monitor performance as traffic normalizes. We are continuing our efforts to restore the remaining regions currently out of rotation and will provide additional updates as soon as more information becomes available. We appreciate your continued patience and understanding.
- identified Jun 18, 2026, 05:21 AM UTC
We are pleased to confirm that we have successfully brought three additional regions back into rotation. These regions are now fully operational: US (Pacific Northwest) – us-west-2_1_0 Canada (Central) – ca-central-1_1_0 Brazil – sa-east-1_1_0 Our engineering teams have verified service stability in these locations and are continuing to monitor performance closely. We are working to restore the remaining regions and will provide further updates as soon as more information becomes available.
- resolved Jun 18, 2026, 09:03 AM UTC
We are pleased to confirm that the restoration process has been successfully completed for all previously impacted regions. The following region has now been brought back in rotation and fully operational. US (Virginia) - us-east-1_1_0 Our engineering team have verified service stability across all affected regions and all impacted regions are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Notice June 17, 2026 Traffic Interruption through RAVPN service in APSE2-1-1-1 Cluster, Australia (Sydney) – Remote Access VPN
Started Jun 17, 2026, 08:36 AM UTC· resolved Jun 17, 2026, 08:36 AM UTC
- resolved Jun 17, 2026, 08:36 AM UTC
Between 01:37 UTC and 07:50 UTC, the RAVPN service in the APSE2-1-1-1 cluster at the Australia (Sydney) data center experienced degradation. During this time, customers may have encountered traffic interruption through RAVPN service. All services are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor June 16, 2026 Cisco Secure Access - Remote Browser Isolation intermittent issues - Tokyo 6h 9m Remote Browser Isolation, Web Security
Started Jun 16, 2026, 09:52 PM UTC· resolved Jun 17, 2026, 04:02 AM UTC
- investigating Jun 16, 2026, 09:52 PM UTC
We are investigating a potential issue affecting Web Security monitoring visibility in the Tokyo region. This issue does not impact customer traffic or access to Web Security services. Our engineering team is actively investigating and working to restore full monitoring visibility. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- identified Jun 16, 2026, 11:47 PM UTC
We have identified an issue as affecting Remote Browser Isolation in the Tokyo region. Customers using Remote Browser Isolation in this region may experience intermittent connectivity issues or difficulty starting isolated browsing sessions. Our engineering team is actively working to restore normal Remote Browser Isolation functionality. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- resolved Jun 17, 2026, 04:02 AM UTC
Following a thorough investigation into the potential connectivity issues reported for Remote Browser Isolation in the Tokyo region, We have confirmed that the service is operating normally. We have verified that there is no impact on session stability or connectivity. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Notice June 15, 2026 Cisco Secure Access - Web Security traffic degradation - Singapore 22h 48m Web Security
Started Jun 15, 2026, 11:05 PM UTC· resolved Jun 16, 2026, 09:53 PM UTC
- investigating Jun 15, 2026, 11:05 PM UTC
We identified and resolved an issue affecting Web Security service traffic in the Singapore region. Customers whose traffic was routed through this region may have experienced intermittent traffic degradation, where some TCP connection attempts may have failed or timed out. Service has been restored, and no further impact is expected. We appreciate your patience and understanding during this incident.
- resolved Jun 16, 2026, 09:53 PM UTC
An issue affecting Web Security service traffic in the Singapore region was identified and resolved. Service was restored at 23:43 UTC on June 15, 2026. Service has been restored, and no further impact is expected. We appreciate your patience and understanding during this incident.
Minor June 15, 2026 Cisco Secure Access - Web Security traffic degradation - Tokyo 3m Web Security
Started Jun 15, 2026, 11:00 PM UTC· resolved Jun 15, 2026, 11:03 PM UTC
- investigating Jun 15, 2026, 11:00 PM UTC
We are investigating a potential issue affecting Web Security service traffic in the Tokyo region. Customers whose traffic is routed through this region may experience intermittent traffic degradation. Some TCP connection attempts may fail or time out. Our engineering team is actively investigating and working to mitigate the impact. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- resolved Jun 15, 2026, 11:03 PM UTC
The issue affecting Web Security service traffic in the Tokyo region has been resolved. Customers whose traffic was routed through this region may have experienced intermittent traffic degradation, where some TCP connection attempts may have failed or timed out. Service has been restored, and no further impact is expected. We appreciate your patience and understanding during this incident.
Minor June 14, 2026 Cisco Secure Access - Web security inspection fail-open scenarios - China 53m Web Security
Started Jun 14, 2026, 07:02 PM UTC· resolved Jun 14, 2026, 07:55 PM UTC
- investigating Jun 14, 2026, 07:02 PM UTC
We are investigating a potential issue affecting Web security inspection services in China. Customers using Web Security in this region may experience fail-open scenarios for certain DLP or file inspection workflows. In these cases, affected traffic may not be evaluated as expected against configured inspection policies. General connectivity and web browsing are not expected to be impacted. Our engineering team is actively investigating the issue and working to restore normal inspection behavior. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- identified Jun 14, 2026, 07:41 PM UTC
We have identified the issue affecting Web security inspection services in China and are actively working on a fix. We will provide additional updates as work progresses and when normal inspection behavior has been restored.
- resolved Jun 14, 2026, 07:55 PM UTC
The issue affecting SWG security inspection services in China has been resolved. Customers using SWG in this region should no longer experience fail-open scenarios for the affected DLP or file inspection workflows. Normal inspection behavior has been restored. We appreciate your patience and understanding during this incident.
Notice June 12, 2026 Cisco Secure Access - DNSCrypt DNS resolution issues - Atlanta – DNS
Started Jun 12, 2026, 09:02 PM UTC· resolved Jun 12, 2026, 09:02 PM UTC
- resolved Jun 12, 2026, 09:02 PM UTC
Between 18:15 and 18:46 UTC on June 12, 2026, some customers using the Umbrella/Cisco SSE DNS resolver service with DNSCrypt may have experienced DNS resolution issues when traffic was served through Atlanta. The issue has been resolved, and DNS resolution has been restored. No further impact is expected.
Notice June 10, 2026 Cisco Secure Access - DNS Steering issues with Resource Connector Groups - Global – Zero Trust Access
Started Jun 10, 2026, 01:26 AM UTC· resolved Jun 10, 2026, 01:26 AM UTC
- resolved Jun 10, 2026, 01:26 AM UTC
Customers using DNS Steering Destinations with Resource Connector Groups in ZTA Profiles may experience issues with the related DNS steering after changes are made to the associated Resource Connector Group. When private resources are added to or removed from a Resource Connector Group, the DNS Steering Destination may no longer remain properly associated with that group. If this occurs, the defined DNS resolution through the Resource Connector Group may fail. As a mitigation step, customers can re-attach the Resource Connector Group to the affected DNS Steering Destination and save the DNS Steering Destination. Our engineering team is actively investigating. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
Major June 5, 2026 Cisco Secure Access - Core service components Partial outage- Europe (Germany) 3h 36m API, Cisco Secure Client, Data Loss Prevention, DNS and 10 more
Started Jun 05, 2026, 08:55 AM UTC· resolved Jun 05, 2026, 12:31 PM UTC
- investigating Jun 05, 2026, 08:55 AM UTC
We are investigating a potential issue with all service affecting customers connecting to the Eu Central data center. Core service components of Cisco Secure Access are currently experiencing issues within the EU (Central 1) Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- investigating Jun 05, 2026, 09:01 AM UTC
We are continuing to investigate this issue.
- investigating Jun 05, 2026, 12:31 PM UTC
The issue affecting all the core components in Europe (Germany) has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- resolved Jun 05, 2026, 12:31 PM UTC
This incident has been resolved.
Notice June 4, 2026 Cisco Secure Access: Intermittent Unavailability of Dashboard Components – Global – Dashboard
Started Jun 04, 2026, 07:13 PM UTC· resolved Jun 04, 2026, 07:13 PM UTC
- resolved Jun 04, 2026, 07:13 PM UTC
On June 4th, 2026, between 17:09 UTC and 18:18 UTC, users experienced intermittent unavailability within specific components of the Cisco Umbrella and Cisco Secure Access dashboards. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Major June 3, 2026 Cisco Secure Access: Dashboard Components Not Loading for Customers – Global 4h 44m Dashboard
Started Jun 03, 2026, 08:02 PM UTC· resolved Jun 04, 2026, 12:46 AM UTC
- investigating Jun 03, 2026, 08:02 PM UTC
We are currently investigating a potential issue affecting Dashboard components, which may impact customers connecting to the Global service. Our engineering team is actively working to confirm the extent of the impact, identify the root cause, and implement a resolution. We will provide updates and additional details as new information becomes available.
- identified Jun 03, 2026, 08:46 PM UTC
Engineering has identified the source of the issue and is actively working on a resolution. We are committed to restoring service as quickly as possible and will share progress updates as the situation evolves. Thank you for your patience.
- identified Jun 03, 2026, 09:27 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 03, 2026, 09:35 PM UTC
Engineering teams are actively working toward a fix. Updates will be provided as progress is made.
- identified Jun 03, 2026, 10:04 PM UTC
As part of ongoing mitigation efforts, the ZTA App Portal service has been temporarily disabled as a precautionary measure to address the elevated volume of requests contributing to the current degradation. Engineering teams have confirmed this action and are actively monitoring systems to validate the expected reduction in traffic and confirm service stabilization. Updates will be provided as the situation progresses.
- identified Jun 03, 2026, 11:13 PM UTC
Our engineering teams are actively investigating reports of degraded performance affecting the Cisco Umbrella and Secure Connect dashboards. While initial mitigation efforts—including disabling the ZTNA App Portal and scaling the Unified Policy (UP) service—have been implemented, we are continuing to observe inconsistent performance. Some dashboard elements may fail to load or experience significant latency. The Unified Policy team is currently conducting a deep-dive investigation to identify the underlying cause and restore full system stability. We apologize for the continued disruption and appreciate your patience as we work toward a resolution. We will provide further updates as more information becomes available.
- identified Jun 03, 2026, 11:36 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 04, 2026, 12:46 AM UTC
This incident has been resolved. Engineering has restored Cisco Umbrella and Cisco Secure Access dashboard functionality, including impacted policy and administrative workflows. We will continue monitoring service health and completing follow-up analysis. No further customer impact is expected at this time.
Minor June 2, 2026 AVC Fail-Open with App Control Connection Timeout - Mexico Region 4m Data Loss Prevention, Policy Enforcement, Web Security
Started Jun 02, 2026, 08:49 PM UTC· resolved Jun 02, 2026, 08:54 PM UTC
- investigating Jun 02, 2026, 08:49 PM UTC
An incident occurred affecting customers in Mexico (mx-central-1) using Application Visibility and Control (AVC). The issue began at 19:52 UTC and was resolved at 20:27 UTC, resulting in a total duration of 35 minutes. During this period, some customers may have experienced incorrect policies applied by the AVC service.
- resolved Jun 02, 2026, 08:54 PM UTC
The issue has now been resolved, and normal service has been restored. We apologize for any inconvenience caused and appreciate your patience while we addressed the problem.
Minor May 29, 2026 Cisco Secure Access - Intermittent Block Page Timeouts - LAX 4m DNS
Started May 29, 2026, 09:32 PM UTC· resolved May 29, 2026, 09:36 PM UTC
- investigating May 29, 2026, 09:32 PM UTC
We are investigating a potential issue with the block page service affecting customers connecting to the LAX data center. Some customers may intermittently experience timeouts when attempting to access websites that are blocked by policy. In these cases, the expected block page may not load. Refreshing the page may route the request to a healthy node and display the block page as expected. Our engineering team is actively working to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- resolved May 29, 2026, 09:36 PM UTC
The issue affecting the block page service for customers connecting to the LAX data center has been mitigated. Customers should no longer experience intermittent timeouts when accessing websites blocked by policy, and block pages should now load as expected. Our engineering team will continue to monitor the service to ensure stability. We appreciate your patience and understanding during this incident.
Notice May 28, 2026 [Cisco Secure Access] – File Inspection Degradation – US (Virginia) – Data Loss Prevention
Started May 28, 2026, 10:18 AM UTC· resolved May 28, 2026, 10:18 AM UTC
- resolved May 28, 2026, 10:18 AM UTC
For a brief period of time, customers in the US (Virginia) region may have experienced intermittent degradation in file scanning and Data Loss Prevention (DLP) processing. Service has recovered, and all functionality should now be working as expected. Our teams are actively monitoring the environment to ensure ongoing stability. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Minor May 27, 2026 Cisco Secure Access - Remote Access VPN Update Issue - China 37m Remote Access VPN
Started May 27, 2026, 07:03 AM UTC· resolved May 27, 2026, 07:41 AM UTC
- investigating May 27, 2026, 07:03 AM UTC
We are currently investigating an issue affecting Remote Access VPN profile updates in our China region. Some users may notice that recent changes to their VPN settings are not reflecting as expected. Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available. Thank you for your patience and understanding.
- identified May 27, 2026, 07:25 AM UTC
We have identified the cause of the issue affecting Remote Access VPN profile updates in the China region. This was due to a system synchronization error that prevented recent configuration changes from being applied correctly. Our team is currently updating the affected system components to ensure all settings are correctly applied. We are working to restore full service functionality as quickly as possible.
- resolved May 27, 2026, 07:41 AM UTC
Our team has successfully applied the necessary updates, and all services are now operating normally. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Minor May 26, 2026 [Cisco Secure Access] - Service Degradation for Private Resource Access - US (Virginia) 42m Resource Connector, Zero Trust Access
Started May 26, 2026, 08:47 AM UTC· resolved May 26, 2026, 09:30 AM UTC
- investigating May 26, 2026, 08:47 AM UTC
We are currently investigating an outage impacting all four clusters in the US (Virginia) DC. Customers connected to the Resource Connector Gateway Prod Service may experience degraded or no traffic at this time. Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available. Thank you for your patience and understanding.
- resolved May 26, 2026, 09:30 AM UTC
The issue has been resolved. Customers should now experience restored connectivity and normal traffic flow.
Minor May 25, 2026 [Cisco Secure Access] – VA Image Download Disruption - Global 25m Virtual Appliance
Started May 25, 2026, 12:58 AM UTC· resolved May 25, 2026, 01:24 AM UTC
- investigating May 25, 2026, 12:58 AM UTC
We are currently investigating an issue affecting the download of new Virtual Appliance (VA) images for Cisco Secure Access. Customers may be unable to download and deploy new virtual appliance instances due to this issue. Existing virtual appliance upgrades and already deployed instances are not impacted. Our engineering teams are actively investigating the issue and working to restore normal download functionality. We will provide additional updates as more information becomes available.
- resolved May 25, 2026, 01:24 AM UTC
The issue affecting the download of new Virtual Appliance (VA) images for Cisco Secure Access has been resolved. Customers should now be able to successfully download and deploy new virtual appliance instances. Existing virtual appliance upgrades and already deployed instances were not impacted during this issue. Our engineering teams have implemented the necessary fixes and confirmed that download functionality has been restored. We’re Here to Help If you have any questions or need assistance, please contact our support team.