Cisco Secure Access incident
[Cisco Secure Access] - IP Pool Rebalancing and Momentary VPN Connection Interruption in US East (Virginia)
Resolved after 1 hour 21 minutes, affecting Remote Access VPN, on June 26, 2026.
The issue affecting VPN connectivity in US East (us-east-1) has been resolved as of 10:38 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Affected components
Update timeline
- investigating Jun 26, 2026, 09:25 AM UTC
Due to a shortage of available IP addresses in US East (us-east-1), VPN engineering team is proactively rebalancing IP pools in the region. During this activity, customers may experience a brief connection interruption and may need to reconnect to resume service. This is a temporary mitigation. We recommend maintaining at least 2x IP capacity relative to connected users to prevent similar situations in the future. Our engineering team is actively working to distribute IP load more evenly and confirm the impact. Updates and additional details will be provided as new information becomes available.
- resolved Jun 26, 2026, 10:47 AM UTC
The issue affecting VPN connectivity in US East (us-east-1) has been resolved as of 10:38 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
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