Cisco Secure Access incident
AVC Fail-Open with App Control Connection Timeout - Mexico Region
Resolved after 4 minutes, affecting Data Loss Prevention and Policy Enforcement and 1 more, on June 2, 2026.
The issue has now been resolved, and normal service has been restored. We apologize for any inconvenience caused and appreciate your patience while we addressed the problem.
Affected components
Update timeline
- investigating Jun 02, 2026, 08:49 PM UTC
An incident occurred affecting customers in Mexico (mx-central-1) using Application Visibility and Control (AVC). The issue began at 19:52 UTC and was resolved at 20:27 UTC, resulting in a total duration of 35 minutes. During this period, some customers may have experienced incorrect policies applied by the AVC service.
- resolved Jun 02, 2026, 08:54 PM UTC
The issue has now been resolved, and normal service has been restored. We apologize for any inconvenience caused and appreciate your patience while we addressed the problem.
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