Cisco Secure Access - Remote Browser Isolation intermittent issues - Tokyo

Update timeline

1. investigating Jun 16, 2026, 09:52 PM UTC

   We are investigating a potential issue affecting Web Security monitoring visibility in the Tokyo region. This issue does not impact customer traffic or access to Web Security services. Our engineering team is actively investigating and working to restore full monitoring visibility. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

2. identified Jun 16, 2026, 11:47 PM UTC

   We have identified an issue as affecting Remote Browser Isolation in the Tokyo region. Customers using Remote Browser Isolation in this region may experience intermittent connectivity issues or difficulty starting isolated browsing sessions. Our engineering team is actively working to restore normal Remote Browser Isolation functionality. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

3. resolved Jun 17, 2026, 04:02 AM UTC

   Following a thorough investigation into the potential connectivity issues reported for Remote Browser Isolation in the Tokyo region, We have confirmed that the service is operating normally. We have verified that there is no impact on session stability or connectivity. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.