Cisco Secure Access - Policy Enforcement Service Degradation – Israel (Tel Aviv)

Update timeline

1. investigating Sep 16, 2026, 03:18 PM UTC

   We are investigating an issue affecting the Policy Enforcement service in the Israel (Tel Aviv) region. Policy updates and newly created policies will not propagate or take effect. Existing policies remain unaffected. Our engineering teams are actively working towards resolution.We will provide further updates as more information becomes available.

2. identified Sep 16, 2026, 03:58 PM UTC

   Our engineering teams have identified the issue and are actively working on a resolution. We will keep you informed as our work progresses.

3. identified Sep 16, 2026, 04:26 PM UTC

   Our engineering teams are implementing the remediation and working to restore normal service.

4. identified Sep 16, 2026, 05:47 PM UTC

   Remediation efforts are ongoing, and our engineering teams continue working toward restoration.

5. identified Sep 16, 2026, 06:02 PM UTC

   At 17:47 UTC, remediation was completed for il-central-1_1_0. Customers should no longer experience issues, and policy updates are expected to work normally. Remediation for il-central-1_1_1 remains in progress.

6. resolved Sep 16, 2026, 06:11 PM UTC

   At 18:06 UTC remediation for il-central-1_1_1 has also been completed. The Policy Enforcement service in the Israel (Tel Aviv) region is now fully operational, and policy updates are working normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.