Instructure Outage History

Instructure is up right now

Pingoru has recorded 123 incidents for Instructure: 123 in the last 12 months and 33 in the last 90 days.

Source: status.instructure.com

123incidents recorded
123last 12 months
33last 90 days
6 hourstypical duration
Incidents per month
02040AprMayJunJulAugSepOct8
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct2%
Pingoru began tracking Instructure in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20262359 of 720 (8%)
May 202614247 of 744 (33%)
June 20261012 of 720 (2%)
July 2026916 of 744 (2%)
August 202611116 of 744 (16%)
September 20261220 of 720 (3%)
October 2026812 of 553 (2%)

Incidents, newest first

Minor October 22, 2026 New Quizzes Regrading Giving Errors on Ordering Questions 1h 31m Canvas LMS, ca-central-1, eu-central-1, eu-west-1 and 4 more

Started Oct 22, 2026, 06:19 PM UTC· resolved Oct 22, 2026, 07:50 PM UTC

  1. investigating Oct 22, 2026, 06:19 PM UTC

    We are currently investigating this issue.

  2. identified Oct 22, 2026, 06:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 22, 2026, 07:27 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 22, 2026, 07:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 22, 2026, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2026 Some users are experiencing slow load times when accessing Canvas 22m Canvas LMS, eu-west-1

Started Oct 22, 2026, 01:01 PM UTC· resolved Oct 22, 2026, 01:23 PM UTC

  1. identified Oct 22, 2026, 01:01 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 22, 2026, 01:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 22, 2026, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2026 Some users may be experiencing slow load times or errors when previewing files in Canvas 35m Canvas LMS, eu-west-1

Started Oct 22, 2026, 09:43 AM UTC· resolved Oct 22, 2026, 10:19 AM UTC

  1. investigating Oct 22, 2026, 09:43 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 22, 2026, 10:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 22, 2026, 10:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 21, 2026 PHP Awareness 3h 57m

Started Oct 21, 2026, 09:34 PM UTC· resolved Oct 22, 2026, 01:31 AM UTC

  1. monitoring Oct 21, 2026, 09:34 PM UTC

    Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP. The Canvas application does not use PHP and is not affected. We have completed an initial assessment of our other products. Where affected PHP versions are in use, we are prioritizing remediation and have implemented compensating controls and additional monitoring while that work is completed. We will update as remediation progresses.

  2. monitoring Oct 21, 2026, 10:32 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 21, 2026, 11:32 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 22, 2026, 12:31 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 22, 2026, 01:31 AM UTC

    Canvas does not use PHP and is not affected. We have assessed all products on this status page. Where action was needed to protect customer-facing services, the remediation is complete.

Read the full incident report →

Major October 21, 2026 500 errors when accessing Canvas Data 2 1h 47m eu-west-1, Canvas Data 2

Started Oct 21, 2026, 09:06 PM UTC· resolved Oct 21, 2026, 10:54 PM UTC

  1. identified Oct 21, 2026, 09:06 PM UTC

    Users accessing Canvas Data 2 may receive 500 errors due to a vendor outage. We are working with the vendor to restore access to these services.

  2. monitoring Oct 21, 2026, 09:56 PM UTC

    A fix is implemented by the vendor and they are monitoring the recovery.

  3. resolved Oct 21, 2026, 10:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 21, 2026 PHP awareness 56m

Started Oct 21, 2026, 08:43 PM UTC· resolved Oct 21, 2026, 09:39 PM UTC

  1. monitoring Oct 21, 2026, 08:43 PM UTC

    Instructure is aware of CVE-2026-109618 and CVE-2026-109619 (referred to as "PHP2Shell"), affecting PHP. The Canvas application does not use PHP and is not affected. We have completed an initial assessment of our other products. Where affected PHP versions are in use, we are prioritizing remediation and have implemented compensating controls and additional monitoring while that work is completed. We will update as remediation progresses.

  2. monitoring Oct 21, 2026, 09:32 PM UTC

    We are continuing to monitor for any further issues.

Read the full incident report →

Minor October 20, 2026 Edit discussion page error when Checkpoints disabled 2h 24m Canvas LMS, Instructure, us-east-1, ap-southeast-1 and 1 more

Started Oct 20, 2026, 09:44 PM UTC· resolved Oct 21, 2026, 12:08 AM UTC

  1. investigating Oct 20, 2026, 09:44 PM UTC

    We are currently investigating this issue.

  2. identified Oct 20, 2026, 10:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2026, 10:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 20, 2026, 11:25 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 21, 2026, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2026 Some Users May Be Unable To Log Into Canvas 1h 45m Canvas LMS

Started Oct 15, 2026, 08:48 PM UTC· resolved Oct 15, 2026, 10:34 PM UTC

  1. investigating Oct 15, 2026, 08:48 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 15, 2026, 08:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 15, 2026, 10:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2026 Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are processing slowly for some users 1h 59m Canvas LMS, us-west-2

Started Sep 30, 2026, 05:04 PM UTC· resolved Sep 30, 2026, 07:03 PM UTC

  1. investigating Sep 30, 2026, 05:04 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 30, 2026, 06:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2026, 07:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2026 Some users are experiencing errors when interacting with SCORM packages. 18m Canvas LMS, eu-west-1

Started Sep 18, 2026, 01:17 PM UTC· resolved Sep 18, 2026, 01:35 PM UTC

  1. investigating Sep 18, 2026, 01:17 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 18, 2026, 01:19 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 18, 2026, 01:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 18, 2026, 01:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2026 Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels. 6h 37m Support: Phones/Chat, Support: Webform/email

Started Sep 16, 2026, 08:52 AM UTC· resolved Sep 16, 2026, 03:29 PM UTC

  1. investigating Sep 16, 2026, 08:52 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 16, 2026, 09:05 AM UTC

    Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incidents/20004433 .

  3. investigating Sep 16, 2026, 09:11 AM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 16, 2026, 03:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 14, 2026 Canvas support phone system is experiencing connection issues 5h 33m Support: Phones/Chat

Started Sep 14, 2026, 06:52 AM UTC· resolved Sep 14, 2026, 12:25 PM UTC

  1. investigating Sep 14, 2026, 06:52 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 14, 2026, 12:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2026 Errors Following Item Creation In Canvas 14m Canvas LMS, us-east-1

Started Sep 11, 2026, 03:26 PM UTC· resolved Sep 11, 2026, 03:40 PM UTC

  1. investigating Sep 11, 2026, 03:26 PM UTC

    A small group of users may encounter 404 errors or page not found errors immediately after item creation in Canvas.

  2. monitoring Sep 11, 2026, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2026, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2026 Slow loading and page error messages when accessing New Quizzes 27m Canvas LMS

Started Sep 10, 2026, 02:13 PM UTC· resolved Sep 10, 2026, 02:41 PM UTC

  1. investigating Sep 10, 2026, 02:13 PM UTC

    Some users are experiencing slow loading and page error messages when accessing New Quizzes in Canvas.

  2. identified Sep 10, 2026, 02:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2026, 02:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 10, 2026, 02:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2026 Slow load times and Page error messages –

Started Sep 10, 2026, 02:00 PM UTC· resolved Sep 10, 2026, 02:00 PM UTC

  1. resolved Sep 10, 2026, 02:51 PM UTC

    Some users had been experiencing slow load time and page error messages when accessing Canvas. This behavior has been resolved and Canvas is functioning normally again.

Read the full incident report →

Notice September 7, 2026 Slow load times and page errors when accessing Canvas 2h 29m

Started Sep 07, 2026, 01:14 AM UTC· resolved Sep 07, 2026, 03:43 AM UTC

  1. resolved Sep 07, 2026, 08:33 AM UTC

    From 01:14 UTC to 03:43 UTC, a subset of users in the ap-southeast-1 region experienced slow load times and page errors when trying to access Canvas.

Read the full incident report →

Minor September 3, 2026 Some users are experiencing slow load times and page errors when accessing New Quizzes 55m Canvas LMS, us-east-1

Started Sep 03, 2026, 03:02 PM UTC· resolved Sep 03, 2026, 03:57 PM UTC

  1. investigating Sep 03, 2026, 03:02 PM UTC

    We are currently investigating this issue.

  2. identified Sep 03, 2026, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 03, 2026, 03:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 03, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2026 SIN Users getting a Website is under heavy Load (request timed out) 27m Canvas LMS, ap-southeast-1

Started Sep 01, 2026, 07:26 AM UTC· resolved Sep 01, 2026, 07:53 AM UTC

  1. investigating Sep 01, 2026, 07:26 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 01, 2026, 07:41 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 01, 2026, 07:46 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 01, 2026, 07:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2026 Some users in the Asia-Pacific region are experiencing slowness or page errors in Canvas. 33m Canvas LMS, ap-southeast-1

Started Sep 01, 2026, 02:16 AM UTC· resolved Sep 01, 2026, 02:50 AM UTC

  1. investigating Sep 01, 2026, 02:16 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 01, 2026, 02:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 31, 2026 PDX Users getting a Website is under heavy Load (request timed out) 5h 17m Canvas LMS, us-west-2

Started Aug 31, 2026, 05:49 PM UTC· resolved Aug 31, 2026, 11:06 PM UTC

  1. investigating Aug 31, 2026, 05:49 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 31, 2026, 06:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 31, 2026, 06:42 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 31, 2026, 07:08 PM UTC

    We are continuing to investigate this issue.

  5. investigating Aug 31, 2026, 07:39 PM UTC

    We are continuing to investigate this issue.

  6. investigating Aug 31, 2026, 08:11 PM UTC

    We are continuing to investigate this issue, but we believe we have currently mitigated the error users were receiving.

  7. monitoring Aug 31, 2026, 08:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. monitoring Aug 31, 2026, 09:04 PM UTC

    We are continuing to monitor for any further issues.

  9. monitoring Aug 31, 2026, 09:53 PM UTC

    We are continuing to monitor for any further issues.

  10. monitoring Aug 31, 2026, 10:26 PM UTC

    We are continuing to monitor for any further issues.

  11. resolved Aug 31, 2026, 11:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2026 Students unable to submit or resume certain assessments 4d Mastery Connect

Started Aug 27, 2026, 06:39 PM UTC· resolved Aug 31, 2026, 06:53 PM UTC

  1. investigating Aug 27, 2026, 06:39 PM UTC

    Mastery Connect has identified that for a limited number of assessments, students may be unable to submit or resume a started assessment. We are still investigating the full scope but show no evidence that this is impacting Mastery Predictive Assessments.

  2. monitoring Aug 28, 2026, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 31, 2026, 06:53 PM UTC

    Our Engineering team is actively investigating and working to correct [Customer experience behavior]. At this time users are still experiencing [Customer experience behavior] . [Type out a workaround if applicable].

Read the full incident report →

Major August 24, 2026 Some users may not be receiving Multi-Factor Authentication SMS messages when logging into Canvas 2h 11m Canvas LMS

Started Aug 24, 2026, 03:58 PM UTC· resolved Aug 24, 2026, 06:10 PM UTC

  1. investigating Aug 24, 2026, 03:58 PM UTC

    We are currently investigating this issue.

  2. identified Aug 24, 2026, 04:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 24, 2026, 05:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 24, 2026, 06:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 24, 2026 Users in the Virginia and Oregon regions are unable to access Impact Messaging and Dashboard 2h 27m Impact

Started Aug 24, 2026, 03:03 PM UTC· resolved Aug 24, 2026, 05:30 PM UTC

  1. identified Aug 24, 2026, 04:07 PM UTC

    Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We are actively working to resolve the issue with the highest priority.

  2. monitoring Aug 24, 2026, 04:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 24, 2026, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 24, 2026 Some Canvas users may experience degraded media playback 1h 1m Canvas LMS, us-east-1

Started Aug 24, 2026, 02:42 AM UTC· resolved Aug 24, 2026, 03:44 AM UTC

  1. investigating Aug 24, 2026, 02:42 AM UTC

    We are currently investigating this issue.

  2. identified Aug 24, 2026, 02:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 24, 2026, 03:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 24, 2026, 03:30 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 24, 2026, 03:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2026 Some users are experiencing Slowness with Outcomes 48m Canvas LMS, us-east-1

Started Aug 21, 2026, 04:07 PM UTC· resolved Aug 21, 2026, 04:55 PM UTC

  1. identified Aug 21, 2026, 04:07 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Aug 21, 2026, 04:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 21, 2026, 04:55 PM UTC

    This incident has been resolved.

Read the full incident report →