Instructure incident

Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.

Resolved after 6 hours 37 minutes, affecting Support: Phones/Chat and Support: Webform/email, on September 16, 2026.

investigating Sep 16, 2026, 09:11 AM UTC

We are continuing to investigate this issue.

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Support: Phones/ChatSupport: Webform/email

investigating Sep 16, 2026, 08:52 AM UTC

We are currently investigating this issue.
investigating Sep 16, 2026, 09:05 AM UTC

Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incidents/20004433 .
investigating Sep 16, 2026, 09:11 AM UTC

We are continuing to investigate this issue.
resolved Sep 16, 2026, 03:29 PM UTC

This incident has been resolved.

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