Resolved after 6 hours 24 minutes, affecting MongoDB Support Portal, on September 16, 2026.
The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team
Affected components
Update timeline
- investigating Sep 16, 2026, 09:06 AM UTC
The Support Portal is currently experiencing issues. For urgent requests, please refer to https://success.mongodb.com/maintenance/index.html
- investigating Sep 16, 2026, 09:09 AM UTC
We are continuing to investigate this issue.
- resolved Sep 16, 2026, 03:31 PM UTC
The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team
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