Instructure incident
PDX Users getting a Website is under heavy Load (request timed out)
Resolved after 5 hours 17 minutes, affecting Canvas LMS and us-west-2, on August 31, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Aug 31, 2026, 05:49 PM UTC
We are currently investigating this issue.
- investigating Aug 31, 2026, 06:12 PM UTC
We are continuing to investigate this issue.
- investigating Aug 31, 2026, 06:42 PM UTC
We are continuing to investigate this issue.
- investigating Aug 31, 2026, 07:08 PM UTC
We are continuing to investigate this issue.
- investigating Aug 31, 2026, 07:39 PM UTC
We are continuing to investigate this issue.
- investigating Aug 31, 2026, 08:11 PM UTC
We are continuing to investigate this issue, but we believe we have currently mitigated the error users were receiving.
- monitoring Aug 31, 2026, 08:21 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 31, 2026, 09:04 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 31, 2026, 09:53 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 31, 2026, 10:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 31, 2026, 11:06 PM UTC
This incident has been resolved.
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