Instructure incident

Slow load times and page errors when accessing Canvas

Resolved after 2 hours 29 minutes, on September 7, 2026.

resolved Sep 07, 2026, 08:33 AM UTC

From 01:14 UTC to 03:43 UTC, a subset of users in the ap-southeast-1 region experienced slow load times and page errors when trying to access Canvas.

Started
Sep 07, 2026, 01:14 AM UTC
Resolved
Sep 07, 2026, 03:43 AM UTC
Duration
2h 29m
Detected by Pingoru
Sep 07, 2026, 01:14 AM UTC

Update timeline

  1. resolved Sep 07, 2026, 08:33 AM UTC

    From 01:14 UTC to 03:43 UTC, a subset of users in the ap-southeast-1 region experienced slow load times and page errors when trying to access Canvas.

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