Blackbaud Outage History
Blackbaud is up right nowPingoru has recorded 197 incidents for Blackbaud: 196 in the last 12 months and 73 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 20 | 249 of 720 (35%) |
| May 2026 | 26 | 196 of 744 (26%) |
| June 2026 | 18 | 221 of 720 (31%) |
| July 2026 | 25 | 229 of 744 (31%) |
| August 2026 | 17 | 176 of 744 (24%) |
| September 2026 | 22 | 60 of 720 (8%) |
| October 2026 | 28 | 206 of 590 (35%) |
Incidents, newest first
Minor October 2, 2026 Active Issue Alert – Blackbaud Luminate Online - 000695957 1h 25m Blackbaud Luminate Online®
Started Oct 02, 2026, 03:39 PM UTC· resolved Oct 02, 2026, 05:05 PM UTC
- identified Oct 02, 2026, 03:39 PM UTC
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Oct 02, 2026, 04:22 PM UTC
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Oct 02, 2026, 04:44 PM UTC
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 02, 2026, 05:05 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Notice October 1, 2026 Active Issue Alert – Raiser's Edge® - #000695879 4m Raiser's Edge®
Started Oct 01, 2026, 09:09 PM UTC· resolved Oct 01, 2026, 09:14 PM UTC
- investigating Oct 01, 2026, 09:09 PM UTC
We have identified an issue impacting some of our customers causing a "No data available" message in web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 01, 2026, 09:14 PM UTC
This incident has been resolved.
Minor September 30, 2026 Active Issue Alert – eTapestry - #000695492 1h 53m Blackbaud eTapestry®
Started Sep 30, 2026, 04:58 AM UTC· resolved Sep 30, 2026, 06:51 AM UTC
- investigating Sep 30, 2026, 04:58 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Sep 30, 2026, 06:51 AM UTC
This incident has been resolved.
Minor September 28, 2026 Active Issue Alert – Blackbaud.com - #000695078 5h 24m Blackbaud.com
Started Sep 28, 2026, 01:23 PM UTC· resolved Sep 28, 2026, 06:48 PM UTC
- investigating Sep 28, 2026, 01:23 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the FTP Service for file transfers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Sep 28, 2026, 06:48 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor September 28, 2026 Active Issue Alert – Blackbaud Education Management Solutions #000695053 1h 6m Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™ and 3 more
Started Sep 28, 2026, 10:24 AM UTC· resolved Sep 28, 2026, 11:31 AM UTC
- investigating Sep 28, 2026, 10:24 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- monitoring Sep 28, 2026, 11:22 AM UTC
Our engineers have successfully implemented a fix and services have stabilized. We are currently monitoring the environment to ensure the issue is fully resolved. Please continue to reference this page for updates.
- resolved Sep 28, 2026, 11:31 AM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor September 28, 2026 Active Issue Alert – Raisers Edge and Financial Edge 22m Financial Edge®, Raiser's Edge®
Started Sep 28, 2026, 05:27 AM UTC· resolved Sep 28, 2026, 05:50 AM UTC
- investigating Sep 28, 2026, 05:27 AM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Sep 28, 2026, 05:50 AM UTC
This incident has been resolved.
Minor September 25, 2026 Active Issue Alert – Blackbaud Altru - 000694902 1h 5m Blackbaud Altru®
Started Sep 25, 2026, 02:17 PM UTC· resolved Sep 25, 2026, 03:23 PM UTC
- investigating Sep 25, 2026, 02:17 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Sep 25, 2026, 02:39 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- monitoring Sep 25, 2026, 03:16 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Sep 25, 2026, 03:23 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor September 23, 2026 Active Issue Alert – JustGiving® from Blackbaud - #000694432 2h 11m JustGiving® from Blackbaud®
Started Sep 23, 2026, 11:00 AM UTC· resolved Sep 23, 2026, 01:12 PM UTC
- investigating Sep 23, 2026, 11:00 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Sep 23, 2026, 12:04 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Sep 23, 2026, 12:50 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Sep 23, 2026, 01:12 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Major September 22, 2026 Active Issue Alert – Luminate Online - #000694368 2h 6m Blackbaud Luminate Online®
Started Sep 22, 2026, 07:56 PM UTC· resolved Sep 22, 2026, 10:03 PM UTC
- investigating Sep 22, 2026, 07:56 PM UTC
We have identified an issue causing intermittent timeouts when users attempt to register or access customer sites. Our engineers are actively investigating.
- resolved Sep 22, 2026, 10:03 PM UTC
This incident has been resolved.
Major September 22, 2026 Active Issue Alert – School API - #000694246 2h 8m School API
Started Sep 22, 2026, 02:22 PM UTC· resolved Sep 22, 2026, 04:31 PM UTC
- investigating Sep 22, 2026, 02:22 PM UTC
We have identified an issue impacting some of our customers causing 504 or related errors when attempting to use features related to School API. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Sep 22, 2026, 02:31 PM UTC
We have identified an issue affecting some customers that may result in 504 and related errors when using School API features. Our engineers have diagnosed the issue and implemented a fix. We are actively monitoring the application to ensure stability. Please continue to check this page for updates.
- resolved Sep 22, 2026, 04:31 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Notice September 21, 2026 Active Issue Alert – Raisers Edge RENXT- 000693965 2h 12m Raiser's Edge NXT®
Started Sep 21, 2026, 12:19 PM UTC· resolved Sep 21, 2026, 02:31 PM UTC
- investigating Sep 21, 2026, 12:19 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Sep 21, 2026, 12:23 PM UTC
We are continuing to investigate this issue.
- investigating Sep 21, 2026, 12:50 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Sep 21, 2026, 01:19 PM UTC
Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
- investigating Sep 21, 2026, 01:44 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update will be in approximately 2 hours. 1:00 PM EST Please continue to reference this page for updates.
- resolved Sep 21, 2026, 02:31 PM UTC
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor September 21, 2026 Active Issue Alert – Blackbaud Grantmaking™ - #000693959 1d 6h Blackbaud Grantmaking™
Started Sep 21, 2026, 09:20 AM UTC· resolved Sep 22, 2026, 03:39 PM UTC
- investigating Sep 21, 2026, 09:20 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Sep 21, 2026, 10:01 AM UTC
"File uploads in our UK location are currently being impacted"
- identified Sep 21, 2026, 10:06 AM UTC
..
- investigating Sep 21, 2026, 10:06 AM UTC
..
- identified Sep 21, 2026, 10:09 AM UTC
Customers in the UK may experience issues uploading documents within Blackbaud Grantmaking. Our engineering team has identified the issue and is actively working toward a resolution. The incident bridge is currently paused pending additional support and is scheduled to reconvene at 8:00 AM EST. We will provide further updates as more information becomes available.
- identified Sep 21, 2026, 10:11 AM UTC
We are continuing to work on a fix for this issue.
- investigating Sep 21, 2026, 02:39 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update 12:00 PM EST Please continue to reference this page for updates.
- investigating Sep 21, 2026, 04:23 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update 5:00 PM EST Please continue to reference this page for updates.
- investigating Sep 21, 2026, 08:20 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update 8:00 AM EST on Sep 22nd. Please continue to reference this page for updates.
- investigating Sep 22, 2026, 12:13 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause, and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update by 12:00 PM EST. Please continue to reference this page for updates.
- resolved Sep 22, 2026, 03:39 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor September 20, 2026 Active Issue Alert – Blackbaud Grantmaking™ - #000693948 45m Blackbaud Grantmaking™
Started Sep 20, 2026, 04:12 PM UTC· resolved Sep 20, 2026, 04:57 PM UTC
- investigating Sep 20, 2026, 04:12 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within yourcausegrants.com. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Sep 20, 2026, 04:57 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Major September 17, 2026 Active Issue Alert – Blackbaud.com - #000693572 15m Blackbaud.com
Started Sep 17, 2026, 04:02 PM UTC· resolved Sep 17, 2026, 04:17 PM UTC
- investigating Sep 17, 2026, 04:02 PM UTC
We have identified an issue impacting some customers who may experience errors when accessing www.blackbaud.com.au. Our engineers are actively investigating and working to restore service as quickly as possible. Please continue to monitor this page for updates.
- resolved Sep 17, 2026, 04:17 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor September 17, 2026 Active Issue Alert – Financial Edge NXT - 000693538 34m Financial Edge NXT
Started Sep 17, 2026, 02:31 PM UTC· resolved Sep 17, 2026, 03:06 PM UTC
- investigating Sep 17, 2026, 02:31 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Sep 17, 2026, 02:35 PM UTC
We have identified an issue impacting a subset of customers who are unable to view Receivables records. Our engineers are investigating the issue and working to resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Sep 17, 2026, 03:06 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Major September 16, 2026 Active Issue Alert – Support - #000693232 1h 27m Support
Started Sep 16, 2026, 12:44 PM UTC· resolved Sep 16, 2026, 02:11 PM UTC
- investigating Sep 16, 2026, 12:44 PM UTC
Customers may experience intermittent delays and errors when contacting support. We are working with our 3rd party vendor on a resolution.
- investigating Sep 16, 2026, 01:26 PM UTC
We are currently experiencing intermittent issues with our third-party routing provider while contacting Support and access to our Knowledgebase. For the fastest assistance and if you are able, please submit a support case through the Support Portal while we work to resolve the issue.
- resolved Sep 16, 2026, 02:11 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Major September 15, 2026 Active Issue Alert – Blackbaud Guided Fundraising - #000693042 18m Blackbaud Guided Fundraising™
Started Sep 15, 2026, 02:16 PM UTC· resolved Sep 15, 2026, 02:34 PM UTC
- investigating Sep 15, 2026, 02:16 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Sep 15, 2026, 02:30 PM UTC
Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
- resolved Sep 15, 2026, 02:34 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor September 11, 2026 Active Issue Alert - Payment Services - #000692576 45m Payment Services
Started Sep 11, 2026, 02:52 AM UTC· resolved Sep 11, 2026, 03:38 AM UTC
- investigating Sep 11, 2026, 02:52 AM UTC
We are aware that a subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Sep 11, 2026, 03:38 AM UTC
This incident has been resolved.
Minor September 10, 2026 Active Issue Alert – Payment Services - #000692450 21m Payment Services
Started Sep 10, 2026, 04:43 PM UTC· resolved Sep 10, 2026, 05:04 PM UTC
- investigating Sep 10, 2026, 04:43 PM UTC
We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Sep 10, 2026, 05:04 PM UTC
This incident has been resolved.
Minor September 10, 2026 Active Issue Alert – Luminate Online - #000692384 26m Blackbaud Luminate Online®
Started Sep 10, 2026, 02:03 PM UTC· resolved Sep 10, 2026, 02:29 PM UTC
- investigating Sep 10, 2026, 02:03 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- identified Sep 10, 2026, 02:22 PM UTC
Our engineers have identified an issue causing some pages to be inaccessible. The root cause has been identified, and work is underway to restore affected sites as quickly as possible. Please continue to monitor this page for updates.
- resolved Sep 10, 2026, 02:29 PM UTC
This incident has been resolved.
Minor September 9, 2026 Active Issue Alert – Financial Edge NXT - 000692249 33m Financial Edge NXT
Started Sep 09, 2026, 06:43 PM UTC· resolved Sep 09, 2026, 07:17 PM UTC
- investigating Sep 09, 2026, 06:43 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Sep 09, 2026, 07:01 PM UTC
We have identified an issue impacting a subset of customers who are unable to view or add Receivables records. Our engineers have identified the cause and are working to resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Sep 09, 2026, 07:17 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor September 3, 2026 Active Issue Alert – Blackbaud Altru® - #000691526 3h 19m Blackbaud Altru®
Started Sep 03, 2026, 05:39 PM UTC· resolved Sep 03, 2026, 08:59 PM UTC
- investigating Sep 03, 2026, 05:39 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Sep 03, 2026, 08:59 PM UTC
An issue impacting some customers that was causing unresolved order errors for Diner's Club and American Express transactions has been resolved.
Minor September 2, 2026 Active Issue Alert – Blackbaud Merchant Services™ - #000691282 5h 21m Blackbaud Merchant Services™
Started Sep 02, 2026, 05:26 PM UTC· resolved Sep 02, 2026, 10:47 PM UTC
- investigating Sep 02, 2026, 05:26 PM UTC
We have identified an issue impacting some of our customers attempting to set up new Merchant Services accounts. Users are experiencing error: Data can't be saved. Try again in a few moments. when attempting to finish setting up a new account. NOTE: This does not impact payments for existing BBMS accounts. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Sep 02, 2026, 10:47 PM UTC
This incident has been resolved.
Minor September 2, 2026 Active Issue Alert – Luminate Online - #000691216 25m Blackbaud Luminate Online®
Started Sep 02, 2026, 01:52 PM UTC· resolved Sep 02, 2026, 02:17 PM UTC
- investigating Sep 02, 2026, 01:52 PM UTC
We have identified an issue impacting a subset of customers access their ITC/DEV sites. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Sep 02, 2026, 02:17 PM UTC
An issue impacting a subset of customers and their access to ITC/DEV sites has been resolved
Minor August 24, 2026 Active Issue Alert – YourCause/GrantsConnect -#000689724 29m YourCause® GrantsConnect®
Started Aug 24, 2026, 07:32 PM UTC· resolved Aug 24, 2026, 08:02 PM UTC
- investigating Aug 24, 2026, 07:32 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Aug 24, 2026, 08:02 PM UTC
This incident has been resolved.