Resolved after 3 hours 19 minutes, affecting Blackbaud Altru®, on September 3, 2026.
An issue impacting some customers that was causing unresolved order errors for Diner's Club and American Express transactions has been resolved.
Affected components
Update timeline
- investigating Sep 03, 2026, 05:39 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Sep 03, 2026, 08:59 PM UTC
An issue impacting some customers that was causing unresolved order errors for Diner's Club and American Express transactions has been resolved.
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