Blackbaud incident
Active Issue Alert – Blackbaud Luminate Online - 000698717
Resolved after 2 days 1 hour, affecting Blackbaud Luminate Online®, on October 21, 2026.
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Affected components
Update timeline
- investigating Oct 21, 2026, 12:26 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- monitoring Oct 21, 2026, 12:26 PM UTC
A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates.
- monitoring Oct 21, 2026, 07:00 PM UTC
Our engineers are continuing to monitor the fix that was implemented. Please continue to reference this page for updates. The next update is at 5 PM ET.
- monitoring Oct 21, 2026, 09:05 PM UTC
We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update is at 10 AM ET on 10/22
- monitoring Oct 22, 2026, 02:43 PM UTC
We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be at 2pm ET
- monitoring Oct 22, 2026, 06:33 PM UTC
We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be at 5pm ET
- monitoring Oct 22, 2026, 09:02 PM UTC
We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be tomorrow 10/23 at 10am ET
- resolved Oct 23, 2026, 01:26 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
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