Blackbaud Outage History
Blackbaud is up right nowPingoru has recorded 196 incidents for Blackbaud: 195 in the last 12 months and 72 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 20 | 249 of 720 (35%) |
| May 2026 | 26 | 196 of 744 (26%) |
| June 2026 | 18 | 221 of 720 (31%) |
| July 2026 | 25 | 229 of 744 (31%) |
| August 2026 | 17 | 176 of 744 (24%) |
| September 2026 | 22 | 60 of 720 (8%) |
| October 2026 | 27 | 205 of 553 (37%) |
Incidents, newest first
Minor October 23, 2026 Blackbaud Grantmaking 3h 28m Blackbaud Grantmaking™
Started Oct 23, 2026, 03:39 PM UTC· resolved Oct 23, 2026, 07:07 PM UTC
- identified Oct 23, 2026, 03:39 PM UTC
We have identified an issue with Application processing that may cause result in the form being stuck in consideration. Our engineers have identified the cause and are releasing a fix. Existing submissions should download normally after the fix is deployed. Please continue to reference this page for updates, the next of which will be by 2 PM EDT.
- identified Oct 23, 2026, 03:39 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 23, 2026, 04:20 PM UTC
We have identified an issue with Application processing that may result in the form being stuck in consideration. Our engineers have identified the cause and are releasing a fix. Existing submissions should download normally after the fix is deployed. Please continue to reference this page for updates, the next of which will be by 2 PM EDT.
- monitoring Oct 23, 2026, 06:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2026, 07:07 PM UTC
The fix has been deployed and applications have been processed. New applications are processing as expected. This issue has been resolved.
Minor October 23, 2026 Active Issue Alert – Blackbaud Luminate Online - 000699240 1h 31m Blackbaud Luminate Online®
Started Oct 23, 2026, 02:14 PM UTC· resolved Oct 23, 2026, 03:45 PM UTC
- investigating Oct 23, 2026, 02:14 PM UTC
We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 23, 2026, 02:54 PM UTC
We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 23, 2026, 03:33 PM UTC
We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 23, 2026, 03:45 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Major October 21, 2026 Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud eTapestry® - #000698846 21h 9m Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™ and 4 more
Started Oct 21, 2026, 05:13 PM UTC· resolved Oct 22, 2026, 02:23 PM UTC
- investigating Oct 21, 2026, 05:13 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- investigating Oct 21, 2026, 05:46 PM UTC
As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation. At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.
- monitoring Oct 21, 2026, 09:19 PM UTC
Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.
- resolved Oct 22, 2026, 02:23 PM UTC
This incident has been resolved.
Minor October 21, 2026 Active Issue Alert – Blackbaud Luminate Online - 000698717 2d 1h Blackbaud Luminate Online®
Started Oct 21, 2026, 12:26 PM UTC· resolved Oct 23, 2026, 01:26 PM UTC
- investigating Oct 21, 2026, 12:26 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- monitoring Oct 21, 2026, 12:26 PM UTC
A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates.
- monitoring Oct 21, 2026, 07:00 PM UTC
Our engineers are continuing to monitor the fix that was implemented. Please continue to reference this page for updates. The next update is at 5 PM ET.
- monitoring Oct 21, 2026, 09:05 PM UTC
We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update is at 10 AM ET on 10/22
- monitoring Oct 22, 2026, 02:43 PM UTC
We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be at 2pm ET
- monitoring Oct 22, 2026, 06:33 PM UTC
We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be at 5pm ET
- monitoring Oct 22, 2026, 09:02 PM UTC
We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be tomorrow 10/23 at 10am ET
- resolved Oct 23, 2026, 01:26 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Major October 21, 2026 Active Issue Alert – Luminate Online - #000698711 12m Blackbaud Luminate Online®
Started Oct 21, 2026, 06:20 AM UTC· resolved Oct 21, 2026, 06:33 AM UTC
- investigating Oct 21, 2026, 06:20 AM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 21, 2026, 06:33 AM UTC
This incident has been resolved.
Minor October 20, 2026 Active Issue Alert – Luminate WebServices - #000698707 1h 19m Luminate WebServices
Started Oct 20, 2026, 11:58 PM UTC· resolved Oct 21, 2026, 01:18 AM UTC
- investigating Oct 20, 2026, 11:58 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Oct 21, 2026, 01:18 AM UTC
This incident has been resolved.
Minor October 20, 2026 Active Issue Alert – Blackbaud Luminate Online® - #000698592 3h 54m Blackbaud Luminate Online®
Started Oct 20, 2026, 04:12 PM UTC· resolved Oct 20, 2026, 08:07 PM UTC
- investigating Oct 20, 2026, 04:12 PM UTC
We have identified an issue leading to slow response times for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.
- identified Oct 20, 2026, 05:24 PM UTC
We have identified an issue leading to slow response times, timeouts, or errors (e.g. "An error occurred while processing the request") for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.
- monitoring Oct 20, 2026, 06:43 PM UTC
We have implemented changes to mitigate slow response times and errors that were impacting customers. We are currently monitoring performance.
- resolved Oct 20, 2026, 08:07 PM UTC
This incident has been resolved.
Major October 19, 2026 Active Issue Alert – Blackbaud Luminate Online® - #000698325 5m Blackbaud Luminate Online®
Started Oct 19, 2026, 02:20 PM UTC· resolved Oct 19, 2026, 02:26 PM UTC
- investigating Oct 19, 2026, 02:20 PM UTC
We have identified an issue leading to DEV sites to be unavailable. Our engineers are currently investigating. Please continue to check this page for updates.
- resolved Oct 19, 2026, 02:26 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Major October 19, 2026 Active Issue Alert – Blackbaud Luminate Online® - #000698304 3h 35m Blackbaud Luminate Online®
Started Oct 19, 2026, 01:11 PM UTC· resolved Oct 19, 2026, 04:46 PM UTC
- investigating Oct 19, 2026, 01:11 PM UTC
We have identified an issue that may delay admin and content updates for pages for a subset of customers. Our engineers are actively diagnosing the issue. Please continue to check this page for updates.
- resolved Oct 19, 2026, 04:46 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor October 19, 2026 Active Issue Alert – Luminate Online #000698280 31m Blackbaud Luminate Online®
Started Oct 19, 2026, 10:15 AM UTC· resolved Oct 19, 2026, 10:46 AM UTC
- investigating Oct 19, 2026, 10:15 AM UTC
Our engineers continue working to restore all services for Cluster 2 sites following the maintenance window. Please continue to check this page for updates.
- resolved Oct 19, 2026, 10:46 AM UTC
This incident has been resolved.
Major October 18, 2026 Active Issue Alert – Blackbaud eTapestry® - #000698267 1h 18m Blackbaud eTapestry®
Started Oct 18, 2026, 12:03 PM UTC· resolved Oct 18, 2026, 01:22 PM UTC
- investigating Oct 18, 2026, 12:03 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Oct 18, 2026, 01:22 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor October 17, 2026 Active Issue Alert – Raiser's Edge NXT - 000698264 1h 24m Raiser's Edge NXT®
Started Oct 17, 2026, 11:53 AM UTC· resolved Oct 17, 2026, 01:18 PM UTC
- investigating Oct 17, 2026, 11:53 AM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 17, 2026, 12:31 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 17, 2026, 12:39 PM UTC
We are investigating an issue where some customers are seeing a blank consent tile in the web interface and experiencing failures with related API calls. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 17, 2026, 01:18 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor October 16, 2026 Active Issue Alert – Blackbaud Luminate Online - 000698078 11h 32m Blackbaud Luminate Online®
Started Oct 16, 2026, 01:43 PM UTC· resolved Oct 17, 2026, 01:16 AM UTC
- investigating Oct 16, 2026, 01:43 PM UTC
We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
- investigating Oct 16, 2026, 02:05 PM UTC
We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
- investigating Oct 16, 2026, 02:48 PM UTC
We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
- monitoring Oct 16, 2026, 03:42 PM UTC
We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
- monitoring Oct 16, 2026, 03:44 PM UTC
Our engineers have implemented a change, and we are seeing report queue times return to normal. We will continue to monitor.
- monitoring Oct 16, 2026, 04:58 PM UTC
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to pages. Our engineers have implemented changes to mitigate these delays and continue to monitor.
- monitoring Oct 16, 2026, 05:31 PM UTC
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor. We have restarted the impacted services. Users may experience intermittent Service Unavailable errors when accessing the solution while the restarts are underway.
- monitoring Oct 16, 2026, 05:49 PM UTC
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor. We have restarted the impacted services. Users may experience intermittent Service Unavailable errors when accessing the solution while the restarts are underway.
- monitoring Oct 16, 2026, 06:16 PM UTC
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
- monitoring Oct 16, 2026, 06:33 PM UTC
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
- monitoring Oct 16, 2026, 07:17 PM UTC
Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
- resolved Oct 17, 2026, 01:16 AM UTC
This incident has been resolved.
Minor October 15, 2026 Active Issue Alert – Blackbaud Luminate Online - 000697955 13m Blackbaud Luminate Online®
Started Oct 15, 2026, 05:31 PM UTC· resolved Oct 15, 2026, 05:45 PM UTC
- investigating Oct 15, 2026, 05:31 PM UTC
We have identified an issue causing Technical Difficulties errors for a subset of customers when attempting to login or access areas of the product. Our engineers are currently investigating. Please continue to reference this page for updates.
- resolved Oct 15, 2026, 05:45 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor October 12, 2026 Active Issue Alert – BB Fundraiser Performance Management- #000697382 22m Blackbaud Fundraiser Performance Management™
Started Oct 12, 2026, 10:10 PM UTC· resolved Oct 12, 2026, 10:32 PM UTC
- investigating Oct 12, 2026, 10:10 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 12, 2026, 10:32 PM UTC
This incident has been resolved.
Minor October 11, 2026 Active Issue Alert – Blackbaud Luminate Online® - #000697219 3d Blackbaud Luminate Online®
Started Oct 11, 2026, 02:35 PM UTC· resolved Oct 14, 2026, 02:38 PM UTC
- investigating Oct 11, 2026, 02:35 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Oct 12, 2026, 12:10 AM UTC
A fix has been implemented and we are monitoring the results. monitoring continues until 10:00 AM EST on 10/12/2026 to ensure stability.
- monitoring Oct 12, 2026, 12:13 AM UTC
We are continuing to monitor for any further issues.
- investigating Oct 12, 2026, 12:33 PM UTC
Our engineers continue to investigate slow response times and timeouts for a subset of customers. Please continue to reference this page for updates.
- identified Oct 12, 2026, 02:47 PM UTC
Our engineers have identified an issue causing slow response times for a subset of customers and are implementing changes to mitigate the impact. Please continue to reference this page for updates.
- monitoring Oct 12, 2026, 04:29 PM UTC
Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day. Please continue to reference this page for updates. Next update will be at 3:00 PM ET this afternoon.
- monitoring Oct 12, 2026, 07:42 PM UTC
Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day and overnight. Please continue to reference this page for updates. Next update will be at 10:00 AM ET October 13th.
- monitoring Oct 13, 2026, 02:08 PM UTC
Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day. Please continue to reference this page for updates. Next update will be at 2:00 PM ET.
- monitoring Oct 13, 2026, 07:06 PM UTC
Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day and overnight. Please continue to reference this page for updates. Next update will be at 10:00 AM ET October 14th.
- resolved Oct 14, 2026, 02:38 PM UTC
This incident is resolved and our engineers have observed no further impact to customers.
Minor October 9, 2026 Active Issue Alert – Blackbaud Financial Edge NXT - #000697141 2h 13m Financial Edge NXT
Started Oct 09, 2026, 06:16 PM UTC· resolved Oct 09, 2026, 08:29 PM UTC
- investigating Oct 09, 2026, 06:16 PM UTC
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- monitoring Oct 09, 2026, 06:41 PM UTC
We are seeing system performance return to normal and will transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for updates.
- resolved Oct 09, 2026, 08:29 PM UTC
This incident has been resolved.
Minor October 9, 2026 Active Issue Alert – Blackbaud Luminate Online - 000697133 1h 21m Blackbaud Luminate Online®
Started Oct 09, 2026, 05:42 PM UTC· resolved Oct 09, 2026, 07:04 PM UTC
- investigating Oct 09, 2026, 05:42 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 09, 2026, 06:09 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 09, 2026, 06:49 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 09, 2026, 07:04 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor October 8, 2026 Active Issue Alert – Blackbaud Luminate Online - 000696856 1h Blackbaud Luminate Online®
Started Oct 08, 2026, 01:27 PM UTC· resolved Oct 08, 2026, 02:27 PM UTC
- investigating Oct 08, 2026, 01:27 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 08, 2026, 01:44 PM UTC
We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
- investigating Oct 08, 2026, 02:06 PM UTC
We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
- resolved Oct 08, 2026, 02:27 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor October 7, 2026 Active Issue Alert – Luminate Online - #000696575 2h 47m Blackbaud Luminate Online®
Started Oct 07, 2026, 09:20 AM UTC· resolved Oct 07, 2026, 12:08 PM UTC
- investigating Oct 07, 2026, 09:20 AM UTC
We have identified an issue impacting a subset of customers. This may result in an error when submitting forms. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.
- investigating Oct 07, 2026, 11:40 AM UTC
We have identified an issue impacting a subset of customers. This may result in an error when submitting forms. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.
- resolved Oct 07, 2026, 12:08 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor October 6, 2026 Active Issue Alert – Just Giving, Blackbaud Raiser's Edge NXT, Tuition Management, Billing Management - #000696380 5h 2m Raiser's Edge NXT®, Blackbaud Tuition Management™, JustGiving® from Blackbaud®, Payment Services
Started Oct 06, 2026, 03:13 PM UTC· resolved Oct 06, 2026, 08:16 PM UTC
- investigating Oct 06, 2026, 03:13 PM UTC
We are investigating reports of parent users being unable to process web payments. The payment page may spin indefinitely. Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 06, 2026, 03:28 PM UTC
We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Oct 06, 2026, 03:48 PM UTC
We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Oct 06, 2026, 04:43 PM UTC
We are now seeing reduced errors and improving performance across multiple systems following a configuration change. Our engineers continue working to fully resolve this issue as quickly as possible. Please continue to reference this page for updates.
- monitoring Oct 06, 2026, 06:17 PM UTC
Our engineers have deployed a change and we are no longer seeing errors for the previously impacted systems. We will now transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for the next update which will be at 4pm EST
- resolved Oct 06, 2026, 08:16 PM UTC
This incident has been resolved.
Minor October 5, 2026 Active Issue Alert – Blackbaud Luminate Online - #000696202 1d 19h Blackbaud Luminate Online®
Started Oct 05, 2026, 05:53 PM UTC· resolved Oct 07, 2026, 01:33 PM UTC
- investigating Oct 05, 2026, 05:53 PM UTC
We have identified an issue leading to timeouts for a subset of customers with Luminate Web Services. Our engineers are currently investigating.
- identified Oct 05, 2026, 07:53 PM UTC
Our engineers are implementing a change to help mitigate the issue while continuing to investigate the intermittent timeouts.
- monitoring Oct 05, 2026, 09:51 PM UTC
Our engineers implemented several changes this afternoon to mitigate slow response times and timeouts. We will continue to closely monitor performance. The next update will be provided by 10:00 AM ET on October 6
- monitoring Oct 06, 2026, 02:02 PM UTC
Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 3:00 PM ET.
- monitoring Oct 06, 2026, 08:17 PM UTC
Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 10:00 AM ET on October 7.
- resolved Oct 07, 2026, 01:33 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Minor October 5, 2026 Active Issue Alert – Blackbaud Education Management Solutions - #000696153 1h 22m Core Functionality
Started Oct 05, 2026, 03:45 PM UTC· resolved Oct 05, 2026, 05:07 PM UTC
- investigating Oct 05, 2026, 03:45 PM UTC
We are investigating reports of users intermittently receiving 403 errors while navigating through the solution. Reloading the page often allows the user to continue working once a 403 error is received. Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 05, 2026, 05:07 PM UTC
This incident has been resolved.
Notice October 5, 2026 Active Issue Alert Luminate - 000696087 4h 31m Blackbaud Luminate Online®
Started Oct 05, 2026, 12:07 PM UTC· resolved Oct 05, 2026, 04:38 PM UTC
- investigating Oct 05, 2026, 12:07 PM UTC
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
- identified Oct 05, 2026, 12:32 PM UTC
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
- monitoring Oct 05, 2026, 03:26 PM UTC
Our engineers identified and resolved an issue that caused autoresponders to queue without being sent to recipients. Queued autoresponders are now delivering successfully. We will continue to monitor.
- resolved Oct 05, 2026, 04:38 PM UTC
This incident has been resolved.
Minor October 2, 2026 Active Issue Alert – Blackbaud Luminate Online - 000695957 1h 25m Blackbaud Luminate Online®
Started Oct 02, 2026, 03:39 PM UTC· resolved Oct 02, 2026, 05:05 PM UTC
- identified Oct 02, 2026, 03:39 PM UTC
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Oct 02, 2026, 04:22 PM UTC
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Oct 02, 2026, 04:44 PM UTC
We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Oct 02, 2026, 05:05 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.