Blackbaud incident
Active Issue Alert – Blackbaud Luminate Online® - #000698592
Resolved after 3 hours 54 minutes, affecting Blackbaud Luminate Online®, on October 20, 2026.
We have implemented changes to mitigate slow response times and errors that were impacting customers. We are currently monitoring performance.
Affected components
Update timeline
- investigating Oct 20, 2026, 04:12 PM UTC
We have identified an issue leading to slow response times for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.
- identified Oct 20, 2026, 05:24 PM UTC
We have identified an issue leading to slow response times, timeouts, or errors (e.g. "An error occurred while processing the request") for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.
- monitoring Oct 20, 2026, 06:43 PM UTC
We have implemented changes to mitigate slow response times and errors that were impacting customers. We are currently monitoring performance.
- resolved Oct 20, 2026, 08:07 PM UTC
This incident has been resolved.
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