Resolved after 4 hours 31 minutes, affecting Blackbaud Luminate Online®, on October 5, 2026.
Our engineers identified and resolved an issue that caused autoresponders to queue without being sent to recipients. Queued autoresponders are now delivering successfully. We will continue to monitor.
Affected components
Update timeline
- investigating Oct 05, 2026, 12:07 PM UTC
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
- identified Oct 05, 2026, 12:32 PM UTC
Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
- monitoring Oct 05, 2026, 03:26 PM UTC
Our engineers identified and resolved an issue that caused autoresponders to queue without being sent to recipients. Queued autoresponders are now delivering successfully. We will continue to monitor.
- resolved Oct 05, 2026, 04:38 PM UTC
This incident has been resolved.
Your product runs on more than Blackbaud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services