Blackbaud incident

Active Issue Alert – Luminate Online - #000692384

Resolved after 26 minutes, affecting Blackbaud Luminate Online®, on September 10, 2026.

identified Sep 10, 2026, 02:22 PM UTC

Our engineers have identified an issue causing some pages to be inaccessible. The root cause has been identified, and work is underway to restore affected sites as quickly as possible. Please continue to monitor this page for updates.

Started
Sep 10, 2026, 02:03 PM UTC
Resolved
Sep 10, 2026, 02:29 PM UTC
Duration
26m
Detected by Pingoru
Sep 10, 2026, 02:03 PM UTC

Affected components

Blackbaud Luminate Online®

Update timeline

  1. investigating Sep 10, 2026, 02:03 PM UTC

    We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  2. identified Sep 10, 2026, 02:22 PM UTC

    Our engineers have identified an issue causing some pages to be inaccessible. The root cause has been identified, and work is underway to restore affected sites as quickly as possible. Please continue to monitor this page for updates.

  3. resolved Sep 10, 2026, 02:29 PM UTC

    This incident has been resolved.

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