Blackbaud Outage History

Started Aug 20, 2026, 07:24 PM UTC· resolved Aug 20, 2026, 08:04 PM UTC

1. investigating Aug 20, 2026, 07:24 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

2. resolved Aug 20, 2026, 08:04 PM UTC

   This incident has been resolved.

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Started Aug 20, 2026, 07:01 PM UTC· resolved Aug 21, 2026, 02:55 PM UTC

1. investigating Aug 20, 2026, 07:01 PM UTC

   We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

2. identified Aug 20, 2026, 09:49 PM UTC

   We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 9pm ET

3. identified Aug 21, 2026, 01:03 AM UTC

   We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at tomorrow 10 AM ET.

4. identified Aug 21, 2026, 01:25 AM UTC

   We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. The next update will be on August 21 at 10:00 AM ET.

5. resolved Aug 21, 2026, 02:55 PM UTC

   This incident has been resolved.

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Started Aug 20, 2026, 03:15 PM UTC· resolved Aug 20, 2026, 03:23 PM UTC

1. investigating Aug 20, 2026, 03:15 PM UTC

   Developers are unable to use the SKY API Developer Portal's API and Endpoint References pages to explore Operations or us the SKY API Console to try out operations. The APIs are not impacted--only the documentation is impacted. Our engineers are actively investigating the issue and working to restore full functionality as quickly as possible. Please continue to check this page for updates.

2. resolved Aug 20, 2026, 03:23 PM UTC

   An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

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Started Aug 20, 2026, 03:01 PM UTC· resolved Aug 20, 2026, 04:13 PM UTC

1. investigating Aug 20, 2026, 03:01 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

2. investigating Aug 20, 2026, 03:37 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

3. identified Aug 20, 2026, 03:48 PM UTC

   We have identified an issue impacting some of our customers that causes errors when using AI Chat. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

4. resolved Aug 20, 2026, 04:13 PM UTC

   An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

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Started Aug 18, 2026, 11:37 PM UTC· resolved Aug 18, 2026, 11:57 PM UTC

1. investigating Aug 18, 2026, 11:37 PM UTC

   An issue has been identified that may cause intermittent, brief network connectivity disruptions for US customers using Altru and CRM. Our team is actively working to implement a resolution and restore full-service stability

2. resolved Aug 18, 2026, 11:57 PM UTC

   This incident has been resolved.

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Started Aug 17, 2026, 03:54 PM UTC· resolved Aug 17, 2026, 08:07 PM UTC

1. investigating Aug 17, 2026, 03:54 PM UTC

   Our engineers have identified an issue impacting autoresponder emails sending from LOT/DEV environments. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

2. identified Aug 17, 2026, 04:47 PM UTC

   Our engineers have successfully diagnosed the issue, and we are working to address it now. To mitigate the issue, we have temporarily disabled autoresponders for those environments. Please continue to reference this page for updates.

3. resolved Aug 17, 2026, 08:07 PM UTC

   This issue has been resolved and autoresponders have been enabled again. If you have any questions about status in the future, you can always get updates at this page. Thank you.

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Started Aug 15, 2026, 12:10 AM UTC· resolved Aug 15, 2026, 01:07 AM UTC

1. investigating Aug 15, 2026, 12:10 AM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

2. resolved Aug 15, 2026, 01:07 AM UTC

   This incident has been resolved.

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Started Aug 12, 2026, 06:15 PM UTC· resolved Aug 12, 2026, 06:26 PM UTC

1. investigating Aug 12, 2026, 06:15 PM UTC

   We have identified an issue that may cause some users to experience intermittent failures when loading navigation elements or accessing applications within the solutions listed below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.

2. resolved Aug 12, 2026, 06:26 PM UTC

   An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

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Started Aug 12, 2026, 03:56 PM UTC· resolved Aug 12, 2026, 11:48 PM UTC

1. identified Aug 12, 2026, 03:56 PM UTC

   We are aware that some customers are experiencing intermittent DKIM signing issues with email services. Engineers have diagnosed the event and are working to deploy a fix as quickly as possible. Please continue to reference this page, next update will be at 4 PM ET.

2. monitoring Aug 12, 2026, 08:50 PM UTC

   The intermittent DKIM signing issues with email services has been resolved. Due to caching there may be some residual data that will purge over the next couple hours. Next update will be at 7PM EST

3. resolved Aug 12, 2026, 11:48 PM UTC

   This incident has been resolved.

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Started Aug 10, 2026, 06:09 PM UTC· resolved Aug 10, 2026, 07:07 PM UTC

1. investigating Aug 10, 2026, 06:09 PM UTC

   We have identified an issue impacting some customers that is causing errors when attempting to log in or access administrative features within YourCause GrantsConnect. Applicant forms are not impacted. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

2. resolved Aug 10, 2026, 07:07 PM UTC

   This incident has been resolved.

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Started Aug 10, 2026, 05:15 PM UTC· resolved Aug 10, 2026, 05:21 PM UTC

1. investigating Aug 10, 2026, 05:15 PM UTC

   We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

2. resolved Aug 10, 2026, 05:21 PM UTC

   This incident has been resolved.

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Started Aug 08, 2026, 05:10 PM UTC· resolved Aug 10, 2026, 02:28 PM UTC

1. investigating Aug 08, 2026, 04:41 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

2. investigating Aug 08, 2026, 05:10 PM UTC

   e have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

3. investigating Aug 08, 2026, 05:48 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

4. investigating Aug 08, 2026, 06:11 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

5. monitoring Aug 08, 2026, 06:24 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Aug 10, 2026, 02:28 PM UTC

   An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Started Aug 06, 2026, 11:39 PM UTC· resolved Aug 07, 2026, 12:31 AM UTC

1. investigating Aug 06, 2026, 11:39 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

2. resolved Aug 07, 2026, 12:31 AM UTC

   This incident has been resolved.

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Started Aug 05, 2026, 06:41 PM UTC· resolved Aug 05, 2026, 07:13 PM UTC

1. investigating Aug 05, 2026, 06:41 PM UTC

   Our engineers have identified an issue impacting a subset of customers, leading to HTTP 500 errors when attempt to access dev sites. Our engineers are actively working to identify the cause and restore full functionality as quickly as possible. Please continue to monitor this page for updates.

2. resolved Aug 05, 2026, 07:13 PM UTC

   This incident has been resolved.

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Started Aug 05, 2026, 09:49 AM UTC· resolved Aug 05, 2026, 10:34 AM UTC

1. investigating Aug 05, 2026, 09:49 AM UTC

   Developers are unable to use the SKY API Developer Portal's API and Endpoint References pages to explore Operations or us the SKY API Console to try out operations. The APIs are not impacted--only the documentation is impacted.

2. investigating Aug 05, 2026, 09:49 AM UTC

   Developers are unable to use the SKY API Developer Portal's API and Endpoint References pages to explore Operations or us the SKY API Console to try out operations. The APIs are not impacted--only the documentation is impacted.

3. resolved Aug 05, 2026, 10:34 AM UTC

   An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Started Aug 04, 2026, 06:09 PM UTC· resolved Aug 04, 2026, 07:11 PM UTC

1. investigating Aug 04, 2026, 06:09 PM UTC

   We are investigating an issue impacting some customers when downloading files from Bulletin Boards. Our engineers are actively working to identify the cause and restore full functionality as quickly as possible. Please continue to monitor this page for updates.

2. resolved Aug 04, 2026, 07:11 PM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 03:10 PM UTC· resolved Jul 30, 2026, 04:40 PM UTC

1. investigating Jul 30, 2026, 03:10 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

2. identified Jul 30, 2026, 03:50 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

3. resolved Jul 30, 2026, 04:40 PM UTC

   An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Read the full incident report →

Started Jul 30, 2026, 03:00 PM UTC· resolved Jul 30, 2026, 05:14 PM UTC

1. investigating Jul 30, 2026, 03:00 PM UTC

   We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

2. investigating Jul 30, 2026, 03:30 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

3. identified Jul 30, 2026, 03:59 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

4. identified Jul 30, 2026, 04:32 PM UTC

   Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.

5. resolved Jul 30, 2026, 05:14 PM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 01:36 AM UTC· resolved Jul 30, 2026, 02:13 AM UTC

1. investigating Jul 30, 2026, 01:36 AM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

2. resolved Jul 30, 2026, 02:13 AM UTC

   This incident has been resolved.

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Started Jul 29, 2026, 10:46 PM UTC· resolved Jul 29, 2026, 11:43 PM UTC

1. investigating Jul 29, 2026, 10:46 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

2. investigating Jul 29, 2026, 11:31 PM UTC

   We are continuing to investigate this issue.

3. resolved Jul 29, 2026, 11:43 PM UTC

   This incident has been resolved.

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Started Jul 29, 2026, 08:01 PM UTC· resolved Aug 04, 2026, 08:12 PM UTC

1. investigating Jul 29, 2026, 08:01 PM UTC

   We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.

2. investigating Jul 29, 2026, 08:37 PM UTC

   We are continuing to investigate this issue.

3. investigating Jul 30, 2026, 02:14 PM UTC

   We have identified an issue impacting a sub-set of users who sign in to Blackbaud products using the "Sign in with Facebook" option through BBID. Affected users may be unable to access their Blackbaud products. Our engineers are actively investigating the cause and are working to restore service as quickly as possible. Please continue to monitor this page for updates.

4. investigating Jul 30, 2026, 04:49 PM UTC

   We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 Next update will be by 5pm ET.

5. investigating Jul 30, 2026, 08:53 PM UTC

   We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 The next update is tomorrow, July 31 at 5:00 PM ET.

6. investigating Jul 31, 2026, 09:25 PM UTC

   We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 The next update is on Monday, August 3 at 5:00 PM ET.

7. investigating Aug 03, 2026, 09:32 PM UTC

   We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610 The next update is tomorrow, August 4 at 5:00 PM ET.

8. resolved Aug 04, 2026, 08:12 PM UTC

   This incident has been resolved.

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Started Jul 27, 2026, 06:11 PM UTC· resolved Jul 27, 2026, 08:50 PM UTC

1. investigating Jul 27, 2026, 06:11 PM UTC

   We have identified an issue intermittently impacting a subset of customers. This may result in an error when submitting forms or interrupted integrations. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.

2. investigating Jul 27, 2026, 06:57 PM UTC

   We continue to investigate an intermittent issue impacting a subset of customers. This may result in an error with form submissions or integration interruptions. We have disabled the recurring pledge task while our our engineers work toward a resolution. Please continue to monitor this page for updates.

3. resolved Jul 27, 2026, 08:50 PM UTC

   This incident has been resolved.

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Started Jul 23, 2026, 03:45 PM UTC· resolved Jul 23, 2026, 07:16 PM UTC

1. investigating Jul 23, 2026, 03:45 PM UTC

   We are aware of an issue impacting a subset of FENXT customers that may cause modules to be unavailable and HTTP Failure Response errors to occur. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.

2. identified Jul 23, 2026, 04:49 PM UTC

   We have confirmed a subset of customers are located in a vendor region currently experiencing issues with network traffic traversal. Our engineers are currently engaged with our vendor and working towards a resolution. Please continue to monitor this page for the latest updates.

3. resolved Jul 23, 2026, 07:16 PM UTC

   This incident has been resolved.

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Started Jul 22, 2026, 07:02 PM UTC· resolved Jul 23, 2026, 02:12 PM UTC

1. investigating Jul 22, 2026, 07:02 PM UTC

   We have identified an issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

2. identified Jul 23, 2026, 01:03 AM UTC

   Our engineers have deployed a patch to mitigate this issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. We are developing an additional patch to mitigate this issue further. The next update will be at 10am ET on 7/23. Please continue to reference this page for updates.

3. monitoring Jul 23, 2026, 02:01 AM UTC

   Our engineers have deployed a patch to mitigate this issue impacting a subset of donors using the modal Checkout experience in eCommerce/Calendar Events. We are monitoring the results. The next update will be at 10am ET on 7/23. Please continue to reference this page for updates.

4. resolved Jul 23, 2026, 02:12 PM UTC

   Our engineers identified additional impact to a subset of donors using Apple devices attempting to donate through the modal Checkout experience and made changes overnight to resolve this issue. Our monitoring indicates an immediate improvement following the changes, and the issue is now resolved.

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Started Jul 21, 2026, 05:43 PM UTC· resolved Jul 21, 2026, 05:54 PM UTC

1. investigating Jul 21, 2026, 05:43 PM UTC

   We have identified an issue impacting some of our customers causing errors when attempting to use pushpage. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

2. resolved Jul 21, 2026, 05:54 PM UTC

   This incident has been resolved.

Read the full incident report →