Resolved after 1 hour 11 minutes, affecting Raiser's Edge NXT®, on August 20, 2026.
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Affected components
Update timeline
- investigating Aug 20, 2026, 03:01 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- investigating Aug 20, 2026, 03:37 PM UTC
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Aug 20, 2026, 03:48 PM UTC
We have identified an issue impacting some of our customers that causes errors when using AI Chat. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- resolved Aug 20, 2026, 04:13 PM UTC
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
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