Blackbaud incident

Active Issue Alert – Blackbaud Altru - 000687313

Resolved after 1 day 21 hours, affecting Blackbaud Altru®, on August 8, 2026.

resolved Aug 10, 2026, 02:28 PM UTC

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Started
Aug 08, 2026, 05:10 PM UTC
Resolved
Aug 10, 2026, 02:28 PM UTC
Duration
1d 21h
Detected by Pingoru
Aug 08, 2026, 05:10 PM UTC

Affected components

Blackbaud Altru®

Update timeline

  1. investigating Aug 08, 2026, 04:41 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  2. investigating Aug 08, 2026, 05:10 PM UTC

    e have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  3. investigating Aug 08, 2026, 05:48 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  4. investigating Aug 08, 2026, 06:11 PM UTC

    We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

  5. monitoring Aug 08, 2026, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 10, 2026, 02:28 PM UTC

    An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

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