Blackbaud incident
Active Issue Alert – Blackbaud Luminate Online® - #000688489
Resolved after 4 hours 12 minutes, affecting Blackbaud Luminate Online®, on August 17, 2026.
This issue has been resolved and autoresponders have been enabled again. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Affected components
Update timeline
- investigating Aug 17, 2026, 03:54 PM UTC
Our engineers have identified an issue impacting autoresponder emails sending from LOT/DEV environments. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Aug 17, 2026, 04:47 PM UTC
Our engineers have successfully diagnosed the issue, and we are working to address it now. To mitigate the issue, we have temporarily disabled autoresponders for those environments. Please continue to reference this page for updates.
- resolved Aug 17, 2026, 08:07 PM UTC
This issue has been resolved and autoresponders have been enabled again. If you have any questions about status in the future, you can always get updates at this page. Thank you.
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