Blackbaud incident
Active Issue Alert – Email Services, Altru, Blackbaud CRM, Financial Edge NXT, Raiser's Edge NXT, Luminate Online, Blackbaud Internet Solutions, Online Express - #000687825
Resolved after 7 hours 51 minutes, affecting Blackbaud Online Express™ and Blackbaud Altru® and 1 more, on August 12, 2026.
The intermittent DKIM signing issues with email services has been resolved. Due to caching there may be some residual data that will purge over the next couple hours. Next update will be at 7PM EST
Affected components
Update timeline
- identified Aug 12, 2026, 03:56 PM UTC
We are aware that some customers are experiencing intermittent DKIM signing issues with email services. Engineers have diagnosed the event and are working to deploy a fix as quickly as possible. Please continue to reference this page, next update will be at 4 PM ET.
- monitoring Aug 12, 2026, 08:50 PM UTC
The intermittent DKIM signing issues with email services has been resolved. Due to caching there may be some residual data that will purge over the next couple hours. Next update will be at 7PM EST
- resolved Aug 12, 2026, 11:48 PM UTC
This incident has been resolved.
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