Resolved after 19 hours 53 minutes, affecting Raiser's Edge NXT®, on August 20, 2026.
We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. The next update will be on August 21 at 10:00 AM ET.
Affected components
Update timeline
- investigating Aug 20, 2026, 07:01 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
- identified Aug 20, 2026, 09:49 PM UTC
We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 9pm ET
- identified Aug 21, 2026, 01:03 AM UTC
We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at tomorrow 10 AM ET.
- identified Aug 21, 2026, 01:25 AM UTC
We have identified an issue impacting some of our customers causing errors when attempting to approve web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. The next update will be on August 21 at 10:00 AM ET.
- resolved Aug 21, 2026, 02:55 PM UTC
This incident has been resolved.
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