Blackbaud incident

Active Issue Alert – Luminate Online - #000694368

Resolved after 2 hours 6 minutes, affecting Blackbaud Luminate Online®, on September 22, 2026.

investigating Sep 22, 2026, 07:56 PM UTC

We have identified an issue causing intermittent timeouts when users attempt to register or access customer sites. Our engineers are actively investigating.

Started
Sep 22, 2026, 07:56 PM UTC
Resolved
Sep 22, 2026, 10:03 PM UTC
Duration
2h 6m
Detected by Pingoru
Sep 22, 2026, 07:56 PM UTC

Affected components

Blackbaud Luminate Online®

Update timeline

  1. investigating Sep 22, 2026, 07:56 PM UTC

    We have identified an issue causing intermittent timeouts when users attempt to register or access customer sites. Our engineers are actively investigating.

  2. resolved Sep 22, 2026, 10:03 PM UTC

    This incident has been resolved.

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