Blackbaud incident
Active Issue Alert – Blackbaud Merchant Services™ - #000691282
Resolved after 5 hours 21 minutes, affecting Blackbaud Merchant Services™, on September 2, 2026.
We have identified an issue impacting some of our customers attempting to set up new Merchant Services accounts. Users are experiencing error: Data can't be saved. Try again in a few moments. when attempting to finish setting up a new account. NOTE: This does not impact payments for existing BBMS accounts. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Affected components
Update timeline
- investigating Sep 02, 2026, 05:26 PM UTC
We have identified an issue impacting some of our customers attempting to set up new Merchant Services accounts. Users are experiencing error: Data can't be saved. Try again in a few moments. when attempting to finish setting up a new account. NOTE: This does not impact payments for existing BBMS accounts. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
- resolved Sep 02, 2026, 10:47 PM UTC
This incident has been resolved.
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