Active Issue Alert – Raisers Edge RENXT- 000693965

Update timeline

1. investigating Sep 21, 2026, 12:19 PM UTC

   We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

2. investigating Sep 21, 2026, 12:23 PM UTC

   We are continuing to investigate this issue.

3. investigating Sep 21, 2026, 12:50 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

4. identified Sep 21, 2026, 01:19 PM UTC

   Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.

5. investigating Sep 21, 2026, 01:44 PM UTC

   We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Next update will be in approximately 2 hours. 1:00 PM EST Please continue to reference this page for updates.

6. resolved Sep 21, 2026, 02:31 PM UTC

   An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.