Aircall Outage History
Aircall is up right nowPingoru has recorded 53 incidents for Aircall: 49 in the last 12 months and 18 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 219 of 720 (30%) |
| May 2026 | 5 | 122 of 744 (16%) |
| June 2026 | 3 | 14 of 720 (2%) |
| July 2026 | 9 | 16 of 744 (2%) |
| August 2026 | 5 | 33 of 744 (4%) |
| September 2026 | 3 | 4 of 720 (1%) |
| October 2026 | 8 | 34 of 592 (6%) |
Incidents, newest first
Notice May 29, 2026 Aircall Workspace In-Call Controls Intermittently Unresponsive 42m Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension and 1 more
Started May 29, 2026, 06:14 AM UTC· resolved May 29, 2026, 06:57 AM UTC
- investigating May 29, 2026, 06:14 AM UTC
We are currently investigating intermittent failures affecting in-call actions and buttons. Some users may experience unresponsive or unreliable controls during active calls. Our team is actively working to identify the root cause and will provide updates as the investigation progresses.
- monitoring May 29, 2026, 06:43 AM UTC
A fix has been implemented for the issue, and the app is functioning normally. We are actively monitoring the situation to ensure system stability and will provide further updates if necessary.
- resolved May 29, 2026, 06:57 AM UTC
This incident has now been resolved. If you experience any further problems, please don’t hesitate to contact our support team.
Minor May 28, 2026 Issues with phone calls impacting Mexico phone numbers 48m Inbound Calls, Outbound Calls
Started May 28, 2026, 07:22 PM UTC· resolved May 28, 2026, 08:11 PM UTC
- investigating May 28, 2026, 07:22 PM UTC
We are currently investigating an issue with Mexico phone numbers.
- monitoring May 28, 2026, 07:40 PM UTC
The issue seems to be subscribed to a local carrier or local network and has returned to regular service. We continue to monitor the situation to ensure voice service remains stable.
- resolved May 28, 2026, 08:11 PM UTC
Voice service for Mexico phone numbers has been fully restored. The issue was isolated to a local carrier, which has since returned to normal operation.
Major May 19, 2026 Workspace App - Error loading conversations 1h 26m Aircall Workspace (Desktop), Aircall Workspace (Web)
Started May 19, 2026, 03:48 PM UTC· resolved May 19, 2026, 05:15 PM UTC
- investigating May 19, 2026, 03:48 PM UTC
We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
- investigating May 19, 2026, 04:16 PM UTC
We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
- identified May 19, 2026, 04:30 PM UTC
We identified the issue. Mitigation measures are in progress.
- monitoring May 19, 2026, 04:35 PM UTC
The previously applied fix has been successful, and the Workspace App is now loading conversations correctly. We will continue monitoring system performance over the upcoming moments to ensure full resolution.
- resolved May 19, 2026, 05:15 PM UTC
The error loading conversations has been fully resolved, and the Workspace App is performing normally. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Notice May 15, 2026 Issue on inbound/outbound calls 2h 1m Inbound Calls, Aircall Workspace (Desktop), Outbound Calls, Aircall Mobile App (iOS) and 3 more
Started May 15, 2026, 05:15 AM UTC· resolved May 15, 2026, 07:16 AM UTC
- investigating May 15, 2026, 05:15 AM UTC
We are experiencing issues with Inbound/Outbound call actions on the Aircall App. Our team is working on this to fix the situation. We will be updating this status page to keep you informed of the resolution progress.
- monitoring May 15, 2026, 06:40 AM UTC
We have implemented a fix, and you should now be able to action calls on the Aircall app. We will continue to monitor and provide another update as soon as more information becomes available.
- monitoring May 15, 2026, 07:12 AM UTC
We are continuing to monitor for any further issues.
- resolved May 15, 2026, 07:16 AM UTC
This incident is resolved. Inbound/outbound call actions on the Aircall app are fully functional.
Minor May 1, 2026 Calls Not Ringing iOS Mobile App 1h 18m Aircall Workspace (Desktop), Aircall Mobile App (iOS)
Started May 01, 2026, 09:32 AM UTC· resolved May 01, 2026, 10:50 AM UTC
- investigating May 01, 2026, 09:32 AM UTC
We are investigating reports of calls not ringing on some devices.
- investigating May 01, 2026, 09:45 AM UTC
The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.
- identified May 01, 2026, 10:00 AM UTC
This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.
- monitoring May 01, 2026, 10:38 AM UTC
A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.
- resolved May 01, 2026, 10:50 AM UTC
The iOS Mobile App has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Minor April 29, 2026 Inbound Call Issues impacting French and Spanish Numbers 41m Inbound Calls, eSIM
Started Apr 29, 2026, 02:35 PM UTC· resolved Apr 29, 2026, 03:16 PM UTC
- investigating Apr 29, 2026, 02:35 PM UTC
We are currently investigating ongoing issues impacting inbound French Numbers.
- investigating Apr 29, 2026, 02:42 PM UTC
We are continuing to investigate this issue.
- identified Apr 29, 2026, 02:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 29, 2026, 02:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 03:16 PM UTC
This incident has been resolved.
Notice April 21, 2026 Degraded Service for Outbound Calls to Chile 22d 23h Outbound Calls
Started Apr 21, 2026, 09:26 PM UTC· resolved May 14, 2026, 08:53 PM UTC
- identified Apr 21, 2026, 09:26 PM UTC
We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers. Our network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.
- monitoring Apr 29, 2026, 01:29 PM UTC
We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected. Our team has applied routing adjustments to reduce the impact and is working toward a permanent resolution. If you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss options and any available immediate mitigations.
- resolved May 14, 2026, 08:53 PM UTC
We can confirm the outbound traffic to Chile has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Major April 14, 2026 Aircall Analytics Performance 31m Analytics
Started Apr 14, 2026, 03:24 PM UTC· resolved Apr 14, 2026, 03:55 PM UTC
- identified Apr 14, 2026, 03:24 PM UTC
We have identified an issue with Analytics performance, and we're implementing mitigation measures. During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes. Live Monitoring is not impacted. We will provide further updates as soon as possible.
- monitoring Apr 14, 2026, 03:31 PM UTC
We have completed the mitigation actions, and performance levels are now stable. We continue to actively monitor Analytics' performance. Further updates will be provided as soon as progress is made.
- resolved Apr 14, 2026, 03:55 PM UTC
Analytics' performance is fully stable and operating normally.
Minor March 31, 2026 Call dropping in Germany 2h 32m Inbound Calls, Outbound Calls
Started Mar 31, 2026, 10:24 AM UTC· resolved Mar 31, 2026, 12:56 PM UTC
- investigating Mar 31, 2026, 10:24 AM UTC
We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.
- identified Mar 31, 2026, 10:38 AM UTC
We applied a routing change for our downstream carrier to mitigate the issue.
- monitoring Mar 31, 2026, 10:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2026, 12:56 PM UTC
This incident has been resolved
Minor February 13, 2026 SMS and MMS delivery issues 1h 25m Inbound Messaging (SMS/MMS)
Started Feb 13, 2026, 08:32 PM UTC· resolved Feb 13, 2026, 09:58 PM UTC
- investigating Feb 13, 2026, 08:32 PM UTC
We are presently investigating an issue with SMS and MMS delivery with one of our carriers. Some customers may experience delivery delays or MMS messages not arriving.
- monitoring Feb 13, 2026, 09:11 PM UTC
We are no longer seeing SMS and MMS errors at this time but will continue to monitor the situation
- resolved Feb 13, 2026, 09:58 PM UTC
This incident has been resolved.
Minor February 4, 2026 Loading Issues 3h 58m Aircall Workspace (Desktop), Aircall Desktop App (Legacy)
Started Feb 04, 2026, 03:55 PM UTC· resolved Feb 04, 2026, 07:54 PM UTC
- investigating Feb 04, 2026, 03:55 PM UTC
We are currently investigating high latency when loading Aircall. We will be providing updates as progress is made.
- identified Feb 04, 2026, 04:15 PM UTC
We are actively implementing mitigation measures to improve system performance. We will be providing updates as progress is made.
- monitoring Feb 04, 2026, 06:00 PM UTC
We have been observing improvements in the system performance after our mitigation attempts. Customers previously experiencing loading issues should reload the Aircall App (F5 on Windows and Ctrl+R on MacOS) in order to ensure operation with the latest updates. We continue to monitor the system performance to ensure the root cause has been permanently tackled.
- resolved Feb 04, 2026, 07:54 PM UTC
System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Minor January 22, 2026 Issue with Spain telco providers 46m Inbound Calls, Outbound Calls
Started Jan 22, 2026, 11:43 AM UTC· resolved Jan 22, 2026, 12:30 PM UTC
- identified Jan 22, 2026, 11:43 AM UTC
We are observing a drop in Iberian call traffic caused by issues that are external to Aircall. It seems that several telco providers, particularly in Spain, are experiencing issues, as can be seen on https://downdetector.es/. Although this is external to Aircall, our engineering team is closely monitoring the situation.
- resolved Jan 22, 2026, 12:30 PM UTC
We are observing a recovery of traffic in Spain to regular levels. Therefore, we believe that local telcos have been able to recover their network and fully resolve the situation.
Major January 19, 2026 Issues with Login 50m Login
Started Jan 19, 2026, 07:48 AM UTC· resolved Jan 19, 2026, 08:39 AM UTC
- investigating Jan 19, 2026, 07:48 AM UTC
We are currently investigating issues with logging in Aircall.
- monitoring Jan 19, 2026, 08:07 AM UTC
The issue has been identified as impacting the login process of both Aircall Apps and Dashboard, and a fix has been deployed. We are already observing some successful login attempts and will continue to monitor the situation until full system stability is achieved.
- resolved Jan 19, 2026, 08:39 AM UTC
System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Minor January 15, 2026 Authentication issue, showing something went wrong 1m Login
Started Jan 15, 2026, 08:31 AM UTC· resolved Jan 15, 2026, 08:33 AM UTC
- investigating Jan 15, 2026, 08:31 AM UTC
We are currently exploring an issue where users are unable to log in, and a "Something went wrong" error message is displayed.
- identified Jan 15, 2026, 08:32 AM UTC
The root cause has been identified and we are applying a fix
- monitoring Jan 15, 2026, 08:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 08:33 AM UTC
This incident has been resolved. We have observed temporary instability impacting login performance from 08:12 to 08:20 UTC.
Minor December 22, 2025 Calls dropping and quality issues 1h 49m Inbound Calls, Outbound Calls
Started Dec 22, 2025, 07:56 AM UTC· resolved Dec 22, 2025, 09:45 AM UTC
- investigating Dec 22, 2025, 07:56 AM UTC
We are investigating reports of some calls dropping and some facing quality issues
- identified Dec 22, 2025, 08:41 AM UTC
We have identified the issue as coming from one of our Telco providers.
- monitoring Dec 22, 2025, 09:18 AM UTC
Our telco partner has advised that the issue should be resolved. We are monitoring the results
- resolved Dec 22, 2025, 09:45 AM UTC
This incident has been resolved.
Minor December 17, 2025 Public API returning 500 error 32m API & Webhooks
Started Dec 17, 2025, 10:27 AM UTC· resolved Dec 17, 2025, 11:00 AM UTC
- investigating Dec 17, 2025, 10:27 AM UTC
We are investigating an error on our public API returning 500 error. The issue has been identified and we are working on a corrective release.
- identified Dec 17, 2025, 10:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 17, 2025, 10:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 17, 2025, 11:00 AM UTC
Our public API is now working as expected, this incident has been resolved.
Critical December 5, 2025 Aircall Support Portal unavailable 29m Aircall Support Portal (Help Center)
Started Dec 05, 2025, 08:57 AM UTC· resolved Dec 05, 2025, 09:26 AM UTC
- investigating Dec 05, 2025, 08:57 AM UTC
We are experiencing an issue with our Support Portal (support.aircall.io). This issue appears to be related to a network infrastructure incident affecting our portal's provider. In case you need immediate support from Aircall, please call us at +18882406923 or +33176360695.
- identified Dec 05, 2025, 09:08 AM UTC
This is a confirmed global incident experienced by a major network infrastructure provider; it impacts multiple websites and platforms. We are in close contact with the provider, and we are internally assessing possible mitigation measures. Ticket Submission to Aircall Support is now normally available via https://support.aircall.io/en-gb/requests/new, and some regions may be recovering.
- monitoring Dec 05, 2025, 09:14 AM UTC
A fix has been implemented by the provider, and the Aircall Support Portal is now operational. We continue to monitor the situation.
- resolved Dec 05, 2025, 09:26 AM UTC
The Support Portal and all its Support channels are operational and stable.
Minor November 13, 2025 Agent experience degraded 2h 23m Inbound Calls, Agent Status
Started Nov 13, 2025, 01:59 PM UTC· resolved Nov 13, 2025, 04:23 PM UTC
- investigating Nov 13, 2025, 01:59 PM UTC
We are currently investigating an issue with the following symptoms: The agent's availability is not updated Inbound calls are not ringing on agents, despite agents being available
- monitoring Nov 13, 2025, 02:11 PM UTC
A fix has been implemented, and we are monitoring the results.
- monitoring Nov 13, 2025, 02:24 PM UTC
System stability is improving when synchronizing the agent status, which means that calls will ring according to the agent status.
- monitoring Nov 13, 2025, 03:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 13, 2025, 04:23 PM UTC
This incident has been resolved.
Minor November 10, 2025 Salesforce Integration - Calls not logging in Salesforce 34m Salesforce Integration
Started Nov 10, 2025, 04:04 PM UTC· resolved Nov 10, 2025, 04:38 PM UTC
- identified Nov 10, 2025, 04:04 PM UTC
We have identified an issue preventing some calls from logging in Salesforce, and we're actively working on a fix. We will provide further updates as soon as progress is made.
- monitoring Nov 10, 2025, 04:11 PM UTC
We have implemented a fix, and we observe positive results from our tests. We continue to monitor the service performance.
- resolved Nov 10, 2025, 04:38 PM UTC
System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Minor October 31, 2025 Delay updating User status 28m Agent Status
Started Oct 31, 2025, 08:50 AM UTC· resolved Oct 31, 2025, 09:19 AM UTC
- investigating Oct 31, 2025, 08:50 AM UTC
We are investigating delays in processing changes to user status. Customers may see the correct status in the App, but the backend is processing the change with a delay.
- identified Oct 31, 2025, 08:58 AM UTC
The issue has been identified, and we're actively working on the mitigation.
- monitoring Oct 31, 2025, 09:10 AM UTC
We can observe signs of recovery. We continue to monitor the situation, and we will provide further information as soon as further developments are made.
- resolved Oct 31, 2025, 09:19 AM UTC
System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
Minor October 27, 2025 Call dropping 1h 12m Aircall Mobile App (iOS)
Started Oct 27, 2025, 03:40 PM UTC· resolved Oct 27, 2025, 04:52 PM UTC
- investigating Oct 27, 2025, 03:40 PM UTC
We are currently investigating an issue where calls are dropping from mobile applications.
- investigating Oct 27, 2025, 03:47 PM UTC
We are currently investigating an issue where calls (inbound and outbound) are dropping from mobile applications. Calls from the desktop and web apps are not impacted.
- investigating Oct 27, 2025, 03:54 PM UTC
We are currently investigating an issue where a subset of calls (inbound and outbound) is dropping from the applications (mobile, legacy, and workspace).
- monitoring Oct 27, 2025, 04:26 PM UTC
We are in contact with one of our communication platform providers and have seen stable service for the past minutes. We keep on monitoring the results.
- resolved Oct 27, 2025, 04:52 PM UTC
We can confirm that this situation has been fully resolved. We appreciate your patience and understanding while we worked with our Provider to restore normal functionality.
Minor October 20, 2025 AI Voice Agent Not Connecting to Calls 1h 14m AI Voice Agent (AIVA) — Inbound
Started Oct 20, 2025, 08:28 PM UTC· resolved Oct 20, 2025, 09:43 PM UTC
- investigating Oct 20, 2025, 08:28 PM UTC
We are currently investigating an issue where the AI Voice Agent is not connecting to calls.
- monitoring Oct 20, 2025, 08:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:43 PM UTC
The issue where the AI Voice Agent was not connecting to calls has been resolved.
Major October 20, 2025 Calls and Messages failing to connect 23h 39m Inbound Calls, Outbound Calls, Keypad & Call Controls, Agent Status
Started Oct 20, 2025, 07:07 AM UTC· resolved Oct 21, 2025, 06:46 AM UTC
- investigating Oct 20, 2025, 07:07 AM UTC
We are currently investigating an issue with call and messaging connection.
- identified Oct 20, 2025, 07:17 AM UTC
The issue has been identified as caused by our communication platform provider responding with error code 500 to a subset of our connection requests. We are in communication with our provider, and we will provide further details as soon as progress is made.
- identified Oct 20, 2025, 07:42 AM UTC
Our communication platform provider is being impacted by an issue with a worldwide infrastructure provider. This issue with the worldwide infrastructure provider is directly impacting Aircall Analytics.
- identified Oct 20, 2025, 08:34 AM UTC
We continue to work with our providers to try to mitigate the impact of the infrastructure provider. The impact is spread across different internet-based services, and they are addressing it with the highest priority. We will provide further details as soon as progress is made.
- identified Oct 20, 2025, 09:01 AM UTC
The infrastructure provider has identified the issue as being related to a DNS resolution service and applied a fix. We will provide further details as soon as progress is made.
- identified Oct 20, 2025, 09:58 AM UTC
We start to observe signs of recovery. Connectivity rates are increasing for Messaging. We continue to monitor the Analytics and Calling services.
- identified Oct 20, 2025, 10:37 AM UTC
We are seeing partial recovery as our communication platform provider is scaling systems to handle the influx of traffic. Users may notice Inbound and Outbound calling improvements.
- monitoring Oct 20, 2025, 11:42 AM UTC
We can confirm that most of the Calls and Messages are connecting. Analytics may still present some delays in loading historical data due to queued requests. We continue to be in contact with our providers, and we're actively monitoring the system performance to ensure full resolution.
- monitoring Oct 20, 2025, 12:36 PM UTC
All the services have been recovered to regular performance, including Analytics.
- monitoring Oct 20, 2025, 02:13 PM UTC
We are seeing service degradation on Calling service, and we're currently investigating it.
- identified Oct 20, 2025, 03:07 PM UTC
We continue to monitor the system and we can observe some sporadic issues with Calls and Call Controls.
- identified Oct 20, 2025, 04:37 PM UTC
There is currently intermittent impact on a subset of inbound and outbound calls. We continue to be in contact with our providers to ensure full system stabilization.
- identified Oct 20, 2025, 05:25 PM UTC
Customers may be experiencing some issues with Calling (Dequeuing, Call Controls, etc) due to the degradation of response times of our communication platform. We are working with our providers to stabilize their services and we will provide further updates about the as soon as progress is made.
- identified Oct 20, 2025, 07:10 PM UTC
One of our real time messaging providers is being impacted by the AWS incident which causes Aircall Users to currently experience issues with Agent Status and Call Controls. We are working with our providers to stabilize their services and we will provide further updates about the as soon as progress is made.
- monitoring Oct 20, 2025, 08:09 PM UTC
Our messaging provider has recovered from the issue caused by the AWS incident. Agents should now see recovery in Agent Status updates and Call Controls. We are closely monitoring the situation to ensure full stability and will provide another update once we confirm everything is functioning as expected.
- resolved Oct 21, 2025, 06:46 AM UTC
System performance has remained stable during the past hours of monitoring. We appreciate your patience and understanding while we worked with our Providers to restore normal functionality. If you continue to experience any related issues, please reload the app, and in case the issue persists, don’t hesitate to reach out to our Support team for further assistance.
Minor October 19, 2025 Aircall App Instability 5h 11m Aircall Workspace (Desktop), Aircall Desktop App (Legacy), Aircall Mobile App (iOS)
Started Oct 19, 2025, 01:44 AM UTC· resolved Oct 19, 2025, 06:55 AM UTC
- identified Oct 19, 2025, 01:44 AM UTC
We are observing another spike in the performance of our real-time services. We have engaged with our provider, who continues to investigate the recurrence of the issue on some of their clusters. We will provide further information as soon as further developments are made.
- monitoring Oct 19, 2025, 02:33 AM UTC
We are observing a new recovery. We continue to be in contact with our Provider, and we're actively monitoring the system performance. We will provide further updates as soon as necessary.
- monitoring Oct 19, 2025, 03:28 AM UTC
The mitigation implemented by our provider seems to be stabilizing the impacted clusters. We continue to monitor the situation, and we will provide further information as soon as further developments are made.
- monitoring Oct 19, 2025, 06:08 AM UTC
The system has been fully stable for the past 1 hour. Nonetheless, our provider has not yet considered the issue resolved. We continue to monitor the situation, and we will provide further information as soon as further developments are made.
- resolved Oct 19, 2025, 06:55 AM UTC
System performance has remained stable during the past few hours of monitoring. We appreciate your patience and understanding while we worked with our Provider to restore normal functionality. If you continue to experience any related issues, please reload the app, and in case the issue persists, don’t hesitate to reach out to our Support team for further assistance.