Resolved after 2 hours 23 minutes, affecting Inbound Calls and Agent Status, on November 13, 2025.
We are continuing to monitor for any further issues.
Affected components
Inbound CallsAgent Status
Update timeline
- investigating Nov 13, 2025, 01:59 PM UTC
We are currently investigating an issue with the following symptoms: The agent's availability is not updated Inbound calls are not ringing on agents, despite agents being available
- monitoring Nov 13, 2025, 02:11 PM UTC
A fix has been implemented, and we are monitoring the results.
- monitoring Nov 13, 2025, 02:24 PM UTC
System stability is improving when synchronizing the agent status, which means that calls will ring according to the agent status.
- monitoring Nov 13, 2025, 03:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 13, 2025, 04:23 PM UTC
This incident has been resolved.
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