Is Aircall down?

We are currently investigating elevated error rates affecting some Aircall services. Some customers may experience issues placing or receiving calls, saving call outcomes, or loading parts of the app. The issue appears related to a degradation at one of our infrastructure providers. We’re working closely with them to mitigate the impact and will share another update within 60 minutes, or sooner if we have more information. We are continuously working to stabilize the system performance.

We’re continuing to work on the elevated error rates affecting some Aircall services. Some customers may still experience issues placing or receiving calls, saving call outcomes, or loading parts of the app. The issue is still related to a degradation at one of our infrastructure providers. We’re working closely with them, and our teams are actively monitoring and pursuing mitigation options. We don’t have a resolution time yet. We’ll share our next update within 60 minutes, or sooner if anything changes.

A fix has been implemented, and we’re seeing error rates return to normal for the affected Aircall services. We’re continuing to monitor closely to make sure service remains stable. Some customers may still see lingering effects, such as calls or call outcomes that didn’t complete during the disruption. If you’re still experiencing issues, please contact Support and we’ll help. We’ll post another update within 60 minutes, or sooner if anything changes.

This incident has been resolved and the affected Aircall services are operating as expected. Our infrastructure provider has confirmed recovery on their side, and we’ve monitored our systems to verify service has remained stable. If you’re still seeing any issues, please contact Aircall Support and we’ll help right away.

We are currently investigating a subset of users with connectivity issues.

The issue seems to be limited to one of the Roaming regions - Singapore. Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection. Other regions are operating normally.

Users connected to the Singapore Roaming location have been moved to the Roaming location Japan. We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.

We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

We are currently investigating a spike in errors that may cause different sporadic issues.

We are continuing to investigate this issue.

The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.

We are observing improvements across services. We will continue monitoring until full resolution is confirmed.

We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.

We are currently investigating reports of customers not being able to receive or make calls.

The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.

A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.

The issue has now been resolved.

We are currently investigating an issue affecting the following Aircall partner integrations: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy What's impacted: Call events from Aircall are not being delivered to these integrations New installs and OAuth flows through these integrations may also be failing Our team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.

We continue to investigate the disruption affecting the following partner integrations: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy We have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.

The issue originates with the infrastructure that hosts these integrations. We are working with our integration partner to restore it

Our integration partner is working with their infrastructure provider to restore these services.

Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected. We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.

The disruption affecting the following partner integrations has been resolved: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy Call events from Aircall are now being delivered successfully to these integrations. We apologise for the disruption and are conducting a post-mortem to prevent recurrence.