Aircall incident
Outbound calls from mobile Spanish numbers reaching an audio message.
Resolved after 35 minutes, affecting Outbound Calls, on October 1, 2026.
We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.
Affected components
Update timeline
- investigating Oct 01, 2026, 04:02 PM UTC
We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.
- identified Oct 01, 2026, 04:15 PM UTC
The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.
- monitoring Oct 01, 2026, 04:29 PM UTC
We have mitigated the impact by changing the carrier route. We continue monitoring.
- resolved Oct 01, 2026, 04:37 PM UTC
We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.
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